Marketing Intern- Madrid Boutique

About the role

We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations. What impact you can create at CHANEL: CLIENT ENGAGEMENT Monitor and track Fashion Advisors' clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement. Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries. EVENTS & CLIENT VIC EXPERIENCE Support the planning and execution of boutique events and projects, enhancing the overall client experience. Support preparing client's VIC experience and travel itineraries. CLIENT EXPERIENCE Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues. Identify opportunities to elevate the customer experience and proactively recommend improvements. Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations. CLIENT INTELLIGENCE & ANALYSIS Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes. Assist the boutique team in maintaining a high-quality and accurate client database. Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives. You are energised by Working in a dynamic, collaborative environment where your contributions matter. Participating in creative projects that enhance the client experience & team engagement. Learning about luxury retail marketing, clienteling, customer experience and boutique operations.

Requirements

• BA in Marketing, Business Administration, or a similar field
• Advanced user of Microsoft Office Packge
• Fluent in Spanish and English
• Proactive, detail-oriented, and organised , able to anticipate needs
• Strong interpersonal and communication skills to collaborate with colleagues and external partners
• Passion for fashion, luxury, and client-centric experiences
• Eligibility to formalize an internship agreement with educational institution
• What CHANEL can offer you
• Hands-on experience in luxury boutique marketing
• Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies
• Opportunity to develop project management, communication, and analytical skills
• Insight into CHANEL

Additional Information

Marketing Intern - Madrid Boutique Starting September 2026

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