Coordinator, Partnerships & Premium Service - Cincinnati Open

About the role

The Coordinator, Partnerships and Premium Service plays a dual support role across the partnerships and premium seating teams for the Cincinnati Open. This full-time position is responsible for assisting with sponsor activation, client engagement, premium hospitality operations and event execution before, during and after the Cincinnati Open tournament. The Coordinator, Partnerships and Premium Service assists the team in meeting the short-and-long-term needs of a growing organization. Independence, initiative, and a willingness to learn will make this individual an ideal addition to our team in a role that has the possibility of growth opportunities. This position may require long hours, evenings, and weekends as required to support events and tournaments. This role will report to the Director, Partnerships & Premium Service. ESSENTIAL FUNCTIONS PARTNERSHIPS Recommend process improvements to enhance efficiency, productivity, and custom service Execute partner fulfilment, including those in corporate partnership agreements and sponsor deliverables. Organize sponsor activation logistics, signage, hospitality and promotional assets. Lead as point of contact for sponsor communications and day-to-day requests. Oversee onsite sponsor activation setup and tournament operations for select partners. Track partnership inventory, deadlines and reporting materials. Lead preparation for partnership recaps, presentations and client reporting. Manage assigned partners and associated assets ensuring exceptional customer service and further developing strategic revenue growth. PREMIUM SEATING SERVICE Provide high level customer service to premium seating clients, suite holders and hospitality guests. Manage ticketing, parking passes and premium access as needed. Ensure exceptional guest experiences through supporting in-tournament premium hospitality areas. Respond to client inquiries regarding seating packages, amenities, and tournament logistics. Facilitate premium gifting, welcome materials, and ongoing hospitality communications. Work closely with operations, ticketing, and guest services teams to resolve client needs efficiently. Prepare premium service recap decks for both tournament wide experiences as well as premium client meetings.

Requirements

• The candidate must be able to perform each essential duty above at the highest levels to succeed in this position. The requirements listed below represent the knowledge, skill, or ability required.
• Bachelor's Degree (4-year degree) required.
• 1-3 years of experience in sports hospitality, events, sponsorship, customer service or premium sales support preferred.
• Strong writing, organizational, and time management skills, with the ability to be responsive and balance priorities, work activities, and resources in a fast-paced, cross-functional environment
• Exceptional standards of customer service coupled with strong interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines with excellence.
• Meets deadlines and takes accountability and ownership of responsibilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM/ticketing platforms preferred.

Benefits

Additional Information

CINCINNATI OPEN Founded in 1899, the Cincinnati Open is an ATP Masters 1000 and a WTA 1000 tournament that is proudly supported by cornerstone partners Western & Southern Financial Group, Credit One Bank, Procter & Gamble, Great American Insurance Company, Fifth Third and Kroger. In 2025, the Cincinnati Open most recently welcomed more than 285,000 fans from all 50 states and 65 countries and has been viewed in 187 global markets. With a focus on community, the tournament annually contributes to local charities supporting youth, families, education, health and wellness initiatives.

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