Market Vice President - Great Lakes/Ohio Valley

Requirements

• Bachelor's degree in business or equivalent work experience; MBA preferred.
• Demonstrated leadership skills and ability to think creatively.
• Effective communication skills including presentation, facilitation, and interaction with diverse stakeholders.
• Results-oriented with project management skills and proficiency in MS Office applications.
• 7-10+ years of related experience, including management in service operations and strategic planning.
• Ability to work independently and adapt to changing requirements.
• Strong organizational, analytical, and problem-solving skills.
• Flexibility in work style and ability to travel up to 50%.
• Location and Travel Requirements:
• Must live within or adjacent to the assigned market (Great Lakes/Ohio Valley)
• Travel expectations: Up to 50% of the time, with periods of increased travel as required.
• Who we are : We are a team of more than 72,000

Benefits

Additional Information

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Reporting to the Zone Vice President, Customer Services, this is a role well suited to an ambitious professional, looking for the next step in their career. As a Market Vice President, you will be responsible for: The Market Vice President is tasked with leading their specific market, including oversight of Regional Service Managers and frontline CSEs. They will have P&L ownership for their respective market, ensuring operational and financial objectives align with North America (NAM) and Zone goals. This role involves strategic planning, team leadership, customer relationship management, and operational execution to drive business performance and service excellence. Assigned geography: Great Lakes/Ohio Valley Key Areas of Responsibility: Strategic Program Establishment Establish strategic and operational programs to support NAM & Zone objectives, focusing on enhancing customer, employee, and business results. Provide operational support to the zone leadership team, partnering with Zone Sales, Headquarters, Regional Service Managers (RSMs), and Regional Vice Presidents (RVPs) to develop business plans and achieve key performance indicators (KPIs). Partner with Zone Finance to support headcount planning, financial performance analysis, and budgeting. Engage in data analytics to develop forward-looking performance measures and drive business outcomes. People Leadership Lead a team of Regional Service Managers (RSMs), providing coaching, training, and workflow development resulting in an engaged workforce as reflected in employee feedback forums. Actively coaches and develops their managers, helping them grow their leadership skills and capabilities, through the full life-cycle of attracting, developing and retaining talent Establishing accountability metrics and expectations for their managers, for achieving and improving their team's performance. Fosters a collaborative team environment within their area of responsibility and across the organization ensuring smooth communication and coordination. Drives activities contained within the People and Leadership Practices (PLP) within their organization P&L Ownership and Financial Management Lead financial planning, forecasting, and cost management efforts for the assigned market, ensuring sustainable growth and profitability, including developing and achieving productivity saving targets. Align operational strategies with financial objectives to maximize revenue and optimize resource allocation. Work closely with finance and sales teams to monitor financial performance and implement corrective actions as needed. Customer Relationship Management: Build strong, sustainable relationships with high-level executives and ensure industry-leading customer experiences. Respond to customer issues identified through satisfaction surveys and facilitate business reviews to address customer needs effectively. Act as the escalation point for customers, sales, and internal stakeholders, ensuring timely issue resolution and customer satisfaction. Service Operations Delivery: Lead regional operation managers to develop and monitor KPIs related to service strategy, contract obligations are met, regulatory requirements are met (internal and external) and customer satisfaction. Ensure adherence to policies, procedures, and regulatory requirements, while fostering a culture of quality service and integrity

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at onehealthineers? Share your experience