Operational Menu Planner

About the role

Our recipes and menus are the core of everything we do here at HelloFresh. We're looking for someone to plan delicious and cost-efficient menus to ensure that our customers are satisfied with our weekly offering. The best part about the job is that the weekly menu, planned by you, will be available to thousands of customers each week. You will have a real impact on our customer satisfaction and their delicious achievements at home! Reporting to our Menu Strategy Manager, you will help bring our recipes to life in the kitchens of our home cooks! This is a 12 month FTC maternity cover.

Responsibilities

• Own the end-to-end process of our product execution framework by ensuring that our menus are planned and finalised according to the Product and Culinary strategy.
• Selecting the company's best possible core product (recipes) to send out to our customers each week whilst adhering to business needs, product and operational constraints.
• Taking on all customer feedback analysis. This includes the translation of insights from deep diving the menu and recipe performance, to making recommendations in order to better future menus
• Proposing menu improvement business cases, assessing the expected return on investment (ROI) that these initiatives would drive.
• Tracking the cost of the menu at all stages of planning, executing value engineering initiatives when required.
• Assess the cadence of the product execution framework and continuously inject agile ways of working where possible.
• Continuously support the Menu Strategy team, Product team and wider departments to improve/redevelop our core product, ensuring it is unique and delivers what our customers truly want.
• Collaborating with the Culinary & SCO teams to solve operational or supply challenges on upcoming menus.

Requirements

• You have strong experience in product operations or similar experience
• You enjoy optimising long-term projects (i.e. the menu)
• You are highly analytical, data driven and have a high attention to detail
• You thrive in a high-pressure environment
• You have a proven track record of solving customer problems
• You have experience managing multiple stakeholders with competing priorities
• You are passionate about food!
• What you will get in return:
• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance
• Location : The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London. Mon-Fri 3 days onsite.
• To be considered for this role, you'll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.
• Hybrid Working Policy
• We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
• Next steps : Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
• If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

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