Head of Membership

About the role

- Membership Growth and Retention: Develop and execute strategies for attracting and retaining high-net-worth individuals to grow membership. Implement initiatives to enhance member retention and engagement, ensuring the club remains attractive to current and potential members. Foster relationships with existing members, understanding their needs and expectations. - Programming and Events: Collaborate with the Events and Marketing teams to create and manage a comprehensive programming calendar that aligns with the interests of the club's members. Introduce bespoke events and experiences that cater to members' preferences and elevate the club's reputation. - Member Feedback and Insights: Develop tools for obtaining and analysing member feedback to continually improve services, programs, and overall experience. Use member insights to design personalized and impactful experiences that resonate with the club's community. - Leadership and Collaboration: Lead the Membership team to deliver exceptional service, ensuring all interactions reflect the club's values of excellence and exclusivity. Work cross-functionally with heads of Events, Marketing, and F&B to ensure a seamless member experience across all departments. - Experience Elevation: Oversee all elements of the member experience within the club, from arrival to departure, ensuring luxury standards are consistently met. Implement customer service training programs to enhance member interaction across various touchpoints. - Sales and Marketing Alignment: Collaborate with the Marketing team to develop campaigns and communication strategies to position 67 Pall Mall Singapore as a leading destination for the luxury membership experience. Assist in the creation of marketing materials and initiatives that promote membership growth and highlight the value of the club.

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