Freelance Onsite Support Technician - 1st / 2nd Level Support ( m/w/d)

About the role

Provide freelance, on-site IT support at the client's Munich location Deliver both Level 1 and Level 2 technical support services Ensure smooth operation of IT infrastructure, systems, and tools Troubleshoot and resolve hardware and software issues efficiently Support end-users and address technical queries in a timely manner Maintain high levels of user satisfaction through effective service delivery Collaborate with team members and stakeholders to optimize IT performance - Proven experience in both Level 1 and Level 2 IT support roles. - Strong troubleshooting skills and a proactive approach to problem-solving. - Excellent communication skills to work effectively with end-users and technical teams. - Fluent in German and English (both written and spoken). - Familiarity with Microsoft Entra ID (Azure Active Directory administration). - Experience using ServiceNow for ticket and incident management. - Ability to work with and learn company-specific deployment and support tools. All our positions are open to both women and men and are, of course, open to people with disabilities.

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Company Intel

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