Manager, Customer Success - Public Sector

Benefits

Additional Information

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Manager, Customer Success - Public Sector Why We Have This Role As a Customer Success Manager of a team of Technical Success Managers you will combine a passion for developing and leading teams, solving complex business problems, leveraging our best-in-class experience management platform to drive business value and ensuring delivery of top-tier customer management. You will lead a team of individual contributors who service our Public Sector customers. From the initial onboarding to ongoing platform maturity, your team will assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for All-In individuals to join our team and have a huge impact on customer adoption, maturity, and retention. How You'll Find Success Demonstrated ability to build and lead teams to concrete and measurable results. Excellent analytical/technical problem-solving skills with a history of driving impact within an organization. Being a great leader who empathizes with your team members and customers. Along with helping your customers, you will help your direct reports be successful and grow in their roles. Detail-orientation with an ability to juggle multiple priorities, thrive in a fast-paced environment of continuous innovation and change, and meet bold goals. You use your expertise to consult on best practices, and refuse to give up until our clients succeed. Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals. How You'll Grow As a member of the Customer Success leadership team, you will play a crucial role in guiding and maturing our Customer Success function specifically within the Public Sector space. You will help to build, define, and architect the experience management category, championing it as one of the fastest-growing segments in the experience economy. Your demonstrated success in leadership will strengthen team collaboration, empowering you to make impactful decisions that contribute to the overall success and growth of the organization. By working cross functionally to scale our global service offerings and mature our industry-leading platform you will enhance your problem-solving skills and strategic thinking, empowering you to align teams toward common goals, ultimately resulting in improved customer experiences and more effective go-to-market strategies. You will build a strong ability to communicate team impact and results to key stakeholders across Qualtrics while gaining a comprehensive knowledge of the entire suite of Qualtrics solutions and their application to different Public Sector use cases. Grow ability to comprehend and lead the team in addressing complex technical requirements, enhancing customer adoption and usage of products or services. Things You'll Do Grow and lead a team of Technical Success Managers to deliver high-touch technical support and technology configuration services. This team drives program adoption and usage, as well as technical thought partnership and strategy. Help to hire, onboard, train, and retain top talent. Provide coaching and mentorship to guide career development for Technical Success Managers. Manage team capacity, forecasting, financial performance, and resource allocation. Drive XM in the Public Sector business segment, focusing on renewing and growing our current customer base and assuming revenue responsibility for one of our fast-growing segments. Define and execute your team's strategy for maturing and expanding the portfolio of Public Sector customer accounts. Build and manage relationships with senior executives at our customer organizations to drive program governance, build customer

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at qualtrics? Share your experience