Pharmacy Assistant

About the role

PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most-and we make sure to have fun along the way! Permanent, full-time opportunity Location & Hours of Operation: Ability to commute to 2-2624 Dunwin Drive, Mississauga, ON. We're looking for someone with the flexibility to work variable shifts during our operating hours: Monday to Friday from 9:00am to 7:00pm and Weekends from 9:00am to 5:00pm. Affirming Care Pharmacy is located on the unceded and traditional territories of the peoples of the Treaty and Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations. The city of Mississauga is also homeland to many global Indigenous Peoples. Who we hope to find: We are looking for a Pharmacy Assistant to join our incredible Affirming Care Pharmacy team in Mississauga, ON. Reporting to our Pharmacy Manager, the Pharmacy Assistant will be responsible for preparing, filling, dispensing and shipping prescription medications to our patients. If you are looking for the opportunity to join a rapidly growing company, we highly encourage you to apply! In this role, you'll make an impact by: Providing Patient Care & Support Providing exceptional customer service to patients Assisting patients across various communication platforms; phone, email, SMS and other internal systems Navigating insurance challenges with patients and proactively identifying solutions Creating and maintaining spreadsheets to track and monitor patient records Supporting Prescription & Pharmacy Operations Executing the end-to-end prescription process; preparing, filling, labeling, dispensing, packaging and shipping Verifying prescription information is complete and accurate Ensuring every request is processed accurately and as per the College of Pharmacy regulations Maintaining an efficient, safe and tidy dispensary Performing key administrative duties; managing a high volume of inbound and outbound calls, creating and updating patient profiles and maintaining internal pharmacy databases Assisting with inventory management; performing inventory audits, managing packaging and pharmacy supplies, and coordinating medication orders with the Pharmacist Collaborating with the Affirming Care team and telehealth partners We need someone who has: 2+ years of pharmacy experience Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, troubleshooting) A positive attitude, a strong sense of urgency and a team player mentality Experience performing a variety of tasks daily in a fast-paced work environment The ability to set priorities, manage time effectively, and is detail oriented Active listening and strong communication skills (written and verbal) Ability to work different shifts including evenings and weekends It would also be great if you have: Knowledge of provincial/federal benefits programs Knowledge and experience working with patient support programs The ability to communicate with patients in Spanish, Portuguese, or Mandarin, both written and verbally

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