Desktop Engineering Audit & Policy Engineer

About the role

The Desktop Engineering Audit & Policy Engineer supports ISS' global IT Services team by monitoring, documenting, and improving desktop engineering processes. The role includes policy compliance, software audits, technical troubleshooting, and occasional 3rd‑level global support across US, EMEA, and APAC. The ideal candidate is an independent thinker with strong communication skills, technical depth, and a passion for process improvement.

Responsibilities

• Conduct software and process audits; maintain accurate documentation.
• Support Windows 11 deployments, application packaging, patching, and imaging.
• Build reports on deployment success rates through PowerBI.
• Build operating dashboards on software and patch deployment
• Ensure desktops meet security standards, remain patched, and follow IT policies.
• Collaborate with cross‑functional IT teams and escalate issues as needed.
• Update IT desktop procedures and support global standards and process improvements.
• Partner with vendors and procurement on hardware/software issues and purchases.

Requirements

• 5+ years in Technical Support or Desktop Engineering.
• Strong experience with Intune imaging, packaging, and patching.
• Hands‑on experience with Windows 11, Office 365, AD, and Group Policy.
• Strong experience in PowerShell and PowerBI.
• Familiarity with DORA metrics; MacOS experience is a plus.
• ServiceNow/Jira/Remedy experience preferred.
• Knowledge of Dell, Lenovo, Apple hardware, iOS/Android support.
• Understanding of ITIL and structured Service Desk operations.
• Excellent communication, documentation, and problem‑solving skills.
• Ability to work in fast‑paced, global, multi‑time zone environments.
• A+, MCSE, or relevant certifications are a plus.
• Bachelor's degree or equivalent experience.
• Work Location & Schedule
• Hybrid schedule: 3 days onsite , mid‑shift (1 PM-10 PM PHT)
• Location: Ayala North Exchange Tower 1, Makati
• #LI-EA01
• #IT
• What You Can Expect from Us
• At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow-professionally and personally.
• Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
• Let's empower, collaborate, and inspire.
• Let's be #BrilliantTogether.
• About ISS STOXX
• Visit our website: https://www.issgovernance.com
• View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Additional Information

Let's be #BrilliantTogether

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