Credit Controller (AR EMEA)

Responsibilities

• Proactively manage collections activities for an assigned portfolio of EMEA customers.
• Contact customers via phone and email to secure payment commitments and follow up on overdue balances.
• Apply structured call and follow-up cadence to priority and high-risk accounts.
• Negotiate payment dates and short-term payment plans within approved authority limits.
• Reconcile customer accounts, including high-volume and complex balances.
• Investigate and resolve invoice queries, short pays, unapplied cash, credits, and debits.
• Collaborate with Billing, Sales, and Customer Service to resolve disputes and remove payment blockers.
• Monitor customer payment behaviour and escalate emerging credit risks.
• Support adherence to credit limits, payment terms, and internal controls.
• Maintain accurate collection notes within ERP and collection systems.
• Contribute to AR reporting including past due balances and dispute aging.
• Ensure compliance with SOX controls and internal policies.
• What were looking for:
• Experience working with ERP systems (Workday preferred; SAP or Oracle advantageous).
• Strong Excel skills, including lookups and pivot tables.
• Demonstrated experience managing customer communications and payment resolution.
• Reference: INDUK
• Why Lineage?
• We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
• Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

Additional Information

Lineage is a global leader in temperature-controlled logistics and supply chain solutions, supporting some of the world's most recognized food brands. We are committed to operational excellence, safety, sustainability, and continuous improvement. Shift available: Monday - Friday: 8am - 4:30pm Salary: Negotiable dependant on experience Our UK Accounts Receivable team has been recognized as a Centre of Excellence following sustained performance improvements over the last two years. As a result, the team's responsibilities have expanded to support customers across the EMEA region, creating new opportunities for skilled collections professionals. As a Collector, you will be responsible for the day-to-day management of collections activities for an assigned portfolio of EMEA customers. This mid-level, hands-on role focuses on timely cash collection, dispute resolution, and accurate account management, operating within defined credit and escalation frameworks.

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