Servicenow Developer

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Servicenow Developer1 Role Overview As a ServiceNow Developer (Band: TE3) , you will be responsible for designing, developing, and configuring core ServiceNow modules and custom applications. Your primary focus will be on driving efficiency across enterprise service pillars-including HR, Legal, Facilities, and Procurement-while maintaining the integrity of the Configuration Management Database (CMDB), handling complex integrations, and automating quality assurance via automated testing frameworks. Core Responsibilities Primary Focus Areas (Core Development & Architecture) IT Service Management (ITSM): Design, develop, and maintain core ITSM modules to optimize IT service delivery and operational workflows. HR Service Delivery (HRSD): Configure and customize HR workflows, lifecycle events, and case management to streamline HR operations. Legal & Facilities Service Management: Architect and support tailored workflows for Legal and Facilities teams to automate request fulfillment and case tracking. Procurement Service Management: Build and manage procurement workflows, asset tracking, and vendor request systems. Configuration Management Database (CMDB): Own the health, architecture, and configuration of the CMDB, ensuring accurate data mapping and asset relationship management. Integrations: Build, maintain, and troubleshoot robust integrations across key enterprise platforms, including Active Directory (AD), Workday, Okta , and various custom third-party APIs. Secondary Focus Areas (Portal, Analytics & Custom Apps) Employee Service Centre (ESC) Portal: Enhance user experience by configuring the ESC portal, content delivery, and service catalogs. Strategic Portfolio Management (SPM): Support SPM modules to align business strategy with project execution and resource management. Custom Application Development: Scope, design, and deploy bespoke applications on the ServiceNow platform to solve unique business challenges. Reports & Dashboards: Create and maintain insightful analytics, performance analytics indicators, and visual dashboards for stakeholders. Quality Assurance & Testing (Tertiary) QA-ATF (Automated Test Framework): Implement and run Automated Test Framework (ATF) suites to ensure platform stability, minimize regression risks during upgrades, and streamline deployments. Qualifications & Skills Experience & Level Job Band: TE3 (Mid-to-Senior level developer indicating independent execution capability and technical ownership). Technical Breadth: Strong hands-on experience across multiple ServiceNow suites (ITSM, HRSD, Enterprise Service Management).

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