Customer Success Manager

About the role

We are a 60-person AI scale-up with a presence across the UK and growing teams in North America and APAC. As we continue to expand internationally, we are looking for a Customer Success Manager to help our customers across Australia and New Zealand realise the full value of VivaCity's technology and support our next phase of growth. Viva is building the decision layer for modern transport systems, combining privacy-first, AI-powered sensors with analytics to give cities a true network-wide understanding of how people and vehicles move. Rather than fragmented counts and one-off studies, we provide a continuous, multimodal "single source of truth" that helps transport teams plan safer streets, accelerate active travel, and make smarter investment decisions. We're already deployed in thousands of locations globally, but the real shift is moving from data collection to actionable insight - partnering with forward-thinking cities to make sustainable transport the default, not the exception. ANZ is one of VivaCity's fastest growing international regions. Over the past two years, we have expanded from a handful of customers to more than 25 cities and transport authorities across Australia and New Zealand, with significant opportunities still ahead. Many of the region's largest cities are yet to adopt VivaCity's technology, while existing customers are increasingly expanding their deployments and deepening their partnerships with us. You can read more aboutour values and what it's like to work at VivaCity.

Requirements

• Minimum of 2 year's experience in a client facing role working with technical projects and data
• Excellent team working skills and the ability to work with a diverse range of people. A sociable nature, able to build relationships quickly with prospects.
• The ability to manage different priorities simultaneously, with excellent time and task management based on urgency
• Ability to manage post-sale client onboarding through to successful implementation.
• Experience managing and planning for renewals
• Passion for Active Travel, Urban Planning and Mobility
• Experience in the transport industry, understanding the various problems cities and authorities are trying to solve
• Experience working with and/or managing public sector accounts
• Experience with Pipedrive and/or other CRM platforms
• Experience with a Customer Success platform or familiarity with Health Scoring, Impact Plans, etc
• A good understanding of core Customer Success practices and how they related to customer growth

Additional Information

Salary: AUD $90,000-$110,000 + super Location: Fully remote, operating in an Australian timezone Reporting to: Aaron Leonard, ANZ General Manager

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