Operations Manager (Live Well Programs and Enhanced Screenings)

About the role

Medcan is seeking an Operations Manager (Live Well Programs and Enhanced Screenings) to lead and optimize the delivery of Medcan's many Live Well Programs. This role oversees nursing and non-nursing teams within the Client Care Centre, ensuring exceptional client care, operational efficiency, and compliance with regulatory standards. Primarily remote, with occasional on-site requirements. The role is scheduled Monday to Friday during regular clinic hours, typically from 8:00 a.m. to 4:30 p.m. Our downtown Toronto clinic is conveniently located at 150 York St., which is nearby St. Andrew station or a 10-minute walk from Union Station

Responsibilities

• Manage day-to-day operations and team performance.
• Monitor workload and performance volumes to identify gaps and optimize operations
• Prioritize decisions based on client care needs and safety, ensuring workflows aligns with policies, procedures and regulatory standards.
• Collaborate with Talent Acquisition for recruitment, onboarding, and orientation of new staff.
• Conduct performance reviews, coach team members and manage performance issues in collaboration with Human Resources.
• Foster a collaborative, high-performing team culture.
• Handle client escalations and support staff in challenging situations.
• Partner with clinical leaders and product teams to launch new programs.
• Promote evidence-based practice and maintain nursing competency standards.
• Address safety concerns promptly and escalate serious incidents.

Requirements

• Degree in Healthcare and/or equivalent experience in the industry (Masters in Health Administration or BScN considered an asset)
• 2-5 years leadership/management in healthcare or relevant industry
• Strong communication, organizational, multi-tasking and interpersonal skills.
• Proficiency in MS Office.
• Experience with Accuro EMR and/or SalesForce an asset
• Ability to work independently and within a multidisciplinary team.
• Position Pay Range
• $85,122.00 - $117,042.75 CAD annually
• Notice to Candidates: Recruitment Fraud
• Diversity, Equity and Accessibility:
• Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.
• AI Use Disclosure - Opportunities at Medcan

Benefits

Additional Information

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy.

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