Desktop Engineer

Responsibilities

• Provide responsive technical support to users via in-person, phone, and ticketing channels
• Troubleshoot hardware, software, and network issues to quickly restore productivity
• Install, configure, and maintain systems, applications, and user access
• Track, document, and resolve support tickets while ensuring a high-quality user experience
• Support system enhancements, testing, and process improvements
• Train and guide users on technology tools and best practices
• What You Bring
• Bachelor's degree in computer science, or related field, or High School diploma and equivalent relevant work experience required.
• 2-3 years of experience supporting hardware/software in a LAN/WAN environment
• Experience troubleshooting desktops, applications, and basic networking issues
• Familiarity with Microsoft 365 tools and environments
• Strong customer service mindset and communication skills
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Strong organizational and problem-solving skills
• Desire to live Slide's Core Values.
• What Slide Offers To You
• 2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal
• 2024, 2025 & 2026 TOP WORKPLACE - Tampa Bay Times & USA TODAY

Benefits

Additional Information

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! As a Desktop Engineer, you'll deliver exceptional end-user support, solve technical challenges, and help ensure our teams stay connected, productive, and empowered in a fast-paced, collaborative environment. THIS POSITION IS 100% ONSITE

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Company Intel

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