Sr. Technical Program Manager, LEO Customer Terminals Fleet Management & Networking

About the role

The Customer Terminal Fleet Management team is responsible for delivering the complete operational control surface for Customer Terminals from deployment through ongoing maintenance and fleet-wide orchestration. This includes CT Availability & Observability infrastructure, L3 networking stack (Control Plane and Data Plane), Traffic Shaping & QoS mechanisms, telemetry systems, health monitoring through Events & Alarms, and remote device controls. The team owns integration with multiple backend systems to deliver unified fleet operations at scale.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Additional Information

About LEO LEO is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Role Overview The LEO team is looking for a Sr. Technical Program Manager with experience in wireless/satellite communications, networking systems, project management, and program management. The role will interface with cross-functional engineering and program/product management teams with primary focus on delivering Customer Terminal Fleet Management systems, including LEO Terminal Operations, CT L3 networking Control & Data Plane software. Join us and make a difference to people around the world. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum Key job responsibilities Lead development and delivery of LEO Terminal Fleet Management & Networking charter, consolidating fleet observability, configuration management, health monitoring, and remote operations for millions of Customer Terminals globally. Manage CT L3 Core networking stack development including Control Plane and Data Plane implementations, Traffic Shaping, QoS mechanisms, and high-performance packet processing architecture. Drive engineering execution, make technical trade-offs, track cross-functional dependencies between networking software, satellite payload systems, and ground infrastructure, and define KPIs including mean time to detection, configuration drift incidents, fleet availability, and remote operation success rates while ensuring development meets schedule, cost, and quality requirements. A day in the life In this role, you will build and scale LEO's Customer Terminal Fleet Management and networking programs. You are accountable for creating and working the complex multi-subsystem program plan for the development, test and delivery of fleet operations systems, CT L3 networking stack, and their integration with LEO's satellite constellation and ground systems for delivering an end-to-end network solution with exceptional quality of experience for our customers. You will deliver systems that provide real-time visibility, proactive monitoring, and remote management capabilities across millions of deployed Customer Terminals.

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