Sales Support Associate

Responsibilities

• Venue Onboarding - Successfully onboarding new partner venues onto the Wolt platform and ensuring optimal access at necessary times;
• Training & Support - Training our partner venues on how to use Wolt's tools and equipment to operate effectively and independently;
• Quality & Satisfaction Checks - Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;
• Sales & Operational Support - Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives;
• Merchant Requests & Issue Resolution - Responding to partner inquiries and resolving onboarding, contract, and operational issues in collaboration with our Support team;
• Menu & Assortment Management - Leading updates and improvements to restaurant menus and retail assortments on the platform;
• Equipment & Tech Management - Overseeing equipment enrollment, inventory tracking, and resolving technical issues related to merchant operations;
• Process Improvement - Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency;
• Collaboration - Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow.
• Our humble expectations
• Detail-Oriented & Organized - You enjoy structure and keeping things running smoothly;
• Customer-Focused - Previous experience in customer service, administration, or sales support is a plus;
• Tech-Savvy - Comfortable working with digital tools and managing data;
• Great Communicator - You'll be in regular contact with merchants and internal teams;
• Fluent in Greek & English - Both languages are essential;
• Valid Driver's License - Ability to travel for onsite partner visits and training sessions;
• Bonus Points - Experience in the restaurant, retail, or e-commerce industry is a plus!

Benefits

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Got some experience under your belt and looking to grow? If you're organised, detail-focused, and thrive in a dynamic setting where every day is different - this could be the opportunity for you! Our Sales Support Team plays a crucial role in ensuring that both restaurant and retail partners have everything they need to succeed on Wolt. From onboarding new partners to updating menus and product lists, based on the Wolt brand and standards, our team makes sure everything runs smoothly for our partners and customers. As a member of the Sales Support team, you will play a key role in both onboarding new partners and providing ongoing support to ensure a smooth and high-quality experience. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.

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