39hr Stock Operations Manager, Selfridges Birmingham

About the role

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism STOCK MANAGEMENT Responsible for the completion of all customer orders, working to a demanding deadline of a 24hr turnaround. Managing / delegating to stock admin teams for support Booking daily courier collections along with liaising with Divisional Ops manager with regards to arranging all external couriers and overcoming any logistical issues Support in overseeing efficient operation of the stockroom, including management of the stock team and planning daily productivity. Responsible for receipting delivery daily and working with the Divisional Operations manager to ensure the accuracy of the in store stock management system at all times, oversee the in-transit system ensuring all transfers are complete, accurate and within agreed time scales meeting company KPI's. Daily liaison with the Warehouse and Merchandising to monitor incoming and outgoing stock Manage the stock room planning process to help maximise branch efficiency during normal and peak trading periods (along with Divisional Operations Manager) Management of odds across all branches, working towards keeping within set targets Ensure all processes and paperwork are completed accurately Report any delivery discrepancies to the Warehouse, Stock Audit and Operations manager so these can be investigated Provide support in reviewing BOH operations, with the knowledge and understanding of how we can operate more efficiently Complete stock spot checks to help ensure that the REX stock file is accurate ,investigating and reporting identified issues to Stock Audit and Divisional Operations Manager Assist in the overall stock-take process (Operations Manager organises stock take and Stock Manager manages the processes), ensuring stock take result falls within Company target of +/- 0.3% Managing the entire Visual Merchandising loan process with regards to capacity's on quantities / time frames as well as managing / updating all Excel docs to accurately track the process. Maintain and develop host store relationships in support of all logistical process STAFF MANAGEMENT Complete staffing rotas for stock team which reflect the needs of the business Authorise Holidays, Breaks and shift times keeping in mind business objectives Complete all HR paperwork for new starters, RTW interviews, staff reviews, lateness forms and follow up investigations where needed for the stock team Provide training for all new temporary and permanent members of the stock team CUSTOMER SERVICE Manage all Rejected CVS requests / customer refunds and exchanges while following up with internal stores SECURITY COMPLIANCE / COMMUNICATION Lead weekly stockroom walks identifying any areas we may be vulnerable and following up with end of week report. Ensure stock security procedures are strictly followed and any security issues are dealt with immediately (both Host Store and Kurt Geiger) reporting any issues to the Divisional Operations Manager Actively liaise, communicate and develop good working relationships with all Senior Manager', Head Office personnel and Host Store Management at all times. Undertake any other reasonable responsibilities, tasks and directions within the scope of the role KPIs Stock Management - receipting / transfer accuracy VM - loan target of 150 loans per division. Odds Management. Monetary value target of 25% of overall stock take loss. (To be reviewed) Ensuring stock take result falls within Company target of +/- 0.3% In-transit system ensuring all recalls are complete, accurate and within agreed 3 day turnaround. CVS Management - completed within 24 hrs as per company KPI Behaviours Demonstrate a commercial mind set and outlook to stay responsive to all operational needs. Providing the close link between shop floor behaviours / sales promise and all BOH operations whilst keeping within the Kurt Geiger DNA Always available to both customers and team- managing their expectations. Suggest ideas of ways to improve certain procedures that service the shop floor Actively drive own development by seeking new learning opportunities Influence peers and senior management to create service lead culture. Collaborate and Support Change. Role model DNA Engage with team and consistently role model Communicate in a compelling, confident a

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