Senior Manager, Global Accounts Receivable

About the role

As the Senior Manager, Global Accounts Receivable , you will oversee the strategy for contacting past-due customers and resolving delinquency. You will empower your team to resolve customer concerns and negotiate payment arrangements that balance customer satisfaction with company financial health. The work you'll do: Managing the team and driving key projects to drive long term efficiencies within the collection process. Forecast preparation : Manage the preparation of collection forecasts and scenario planning on future cash flows. Bad debt calculation : Coordinate the forecasting and preparation and analysis of bad debt provisions and reserves. Reporting to executives : Deliver high-level reporting, analysis and insights on collection performance to the executive team. Customer experience focus : Drive strategies to reduce payment delays and achieve higher customer satisfaction rates. Operational oversight : Monitor global accounts daily and ensure the team takes proactive actions to encourage timely payments. Advanced dispute resolution : Lead the resolution of complex issues in cooperation with sales, VE, billing, and other key stakeholders. Data investigation : Oversee the investigation of historical data for debts and invoices to identify trends. Internal collaboration : Partner with accounting operations to streamline payments, refunds, and process improvements. Cross-functional leadership: Actively collaborate with other finance functional areas to ensure global alignment. The qualifications you need: 8+ years in Accounts Receivable / Collections, with at least 3+ years in a leadership role managing global or multi-regional teams Proven track record of reducing DSO, improving cash flow, and minimizing bad debt Leadership: Experience building, scaling, and mentoring high-performing collections teams in a fast-paced, high-growth environment Systems & Tools: Hands-on experience with ERP systems (e.g., SAP ERP , Oracle NetSuite ) and collections tools; strong Excel/financial modeling skills required Data & Analytics: Ability to translate large datasets into actionable insights; experience with forecasting models and KPI tracking (DSO, aging, recovery rates) Stakeholder Management: Proven ability to partner cross-functionally with Sales, Billing, and Finance leadership to drive alignment and results Communication: Excellent written and verbal communication skills in English; an additional European language (Spanish, French, German) is of advantage Mindset: Results-driven, proactive, and comfortable operating in ambiguity with a continuous improvement mindset Education: Bachelor's degree in Finance, Economics, Accounting, or related field. MBA or relevant certification (e.g., CPA, CFA) is a plus. What Celonis can offer you: Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. Unrivaled Family Support: Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes

Benefits

Additional Information

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world's fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what's possible. We invest heavily in advanced AI capabilities-specifically our Process Intelligence Graph-to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. We are looking for a Senior Manager, Global Accounts Receivable to lead our efforts in optimizing global cash flow and delinquency resolution. Based in Madrid with a global focus, you will lead the collections structure, overseeing operations that support our rapidly growing business. You will be responsible for driving the team toward common goals by collaborating with billing, sales, and various other internal departments.

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