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Chat Support Specialist with English and Bulgarian language

External
Sutherland logoSutherland · Varna, Bulgaria
Full-timeOn-site3w ago
CRM
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Benefits

Work from our office21 days of paid annual leaveAdditional health and life insuranceMeal and gift vouchersEmployee recognition programsIndividual training for professional developmentClear career prospects with internal promotion opportunitiesModern and pleasant work environment with cozy relaxation areasHealth insurance

Additional Information

Respond to customer inquiries via chat, and email Accurately document all customer interactions and case details in the CRM system Follow communication procedures, guidelines, and policies. Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout Navigating multiple systems simultaneously Native knowledge of Bulgarian (C2) and good command of English (B2) Excellent written and verbal communication skills Strong computer literacy and the ability to navigate multiple systems and platforms with ease Strong attention to detail and the ability to follow processes and guidelines accurately Previous experience in a customer support or customer-facing role is an advantage Willingness to work on shifts

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