Senior Site Reliability Engineer for Datacraft team

Responsibilities

• a. Platform reliability & observability
• Build and maintain the reliability ecosystem where engineers can safely develop, debug, and operate DataCraft services running on GCP and Kubernetes (DataProc, Cloud Composer, BigQuery, Snowflake/Databricks connectors).
• Ensure end-to-end observability across the full data platform - from Kafka ingest through GCS/Iceberg staging, Airflow orchestration, to Databricks and BigQuery destinations - enabling the team to catch missing loads, SLA breaches, and data drifts before customers notice, or costs drift.
• Drive scalability so services can scale vertically and horizontally based on operational and telemetric data (OpenTelemetry, Prometheus, Victoria Metrics).
• Maintain team health dashboards and alerting (Grafana, PagerDuty, Sentry).
• b. Infrastructure as Code & deployments
• Own and evolve Terraform-based infrastructure for DataCraft services.
• Automate deployments, instance setup, and operational runbooks to eliminate manual/semi-manual steps.
• Maintain CI/CD pipelines (GitLab) with linters, security scans, and code quality checks, AI code reviews, enabling engineers to produce high-quality MRs.
• c. Security & compliance
• Help the team fulfill security requirements for ISO and SOC2 audits by enforcing security principles: key distribution, key rotation, authorization & authentication at the service level, data encryption in transit, data isolation, resource

Benefits

Additional Information

Bloomreach is building the world's premier agentic platform for personalization .We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine - Loomi AI - so that personalization isn't only autonomous...it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Become a Senior SRE for Bloomreach! Join the newly form Datacraft team - the team building the next-generation data platform for Bloomreach Engagement. Datacraft owns three interconnected domains: Data Warehouses (~60%) - making Bloomreach data first-class in customer DWHs (Snowflake, BigQuery, Databricks). The strategic goal for 2026-27 is to use DWHs to exponentially accelerate data adoption. Loomi Analytics Agent (~20%) - evolving Loomi Analytics into an agentic analytics assistant that can explore data across systems, explain insights, and act on them. Dashboards & Analytics Stack (~20%) - moving Engagement reporting onto DWH-backed, modern analytics stacks (semantic layers, headless BI tools). As a Senior SRE, you will be the reliability backbone of this AI-first data team. Your work will directly impact the deployments, pipelines, reliability, and observability of pipelines and services that hundreds of enterprise customers depend on - from data exports into Databricks and BigQuery, to the AI agent Loomi uses to surface insights. Datacraft is an AI-first team. We believe code is a commodity and expect every engineer to fluently use coding agents (e.g., Cursor, Claude Code, Copilot, Gemini CLI) as a core part of their daily workflow. The ability to leverage AI tooling to accelerate development, prototyping, and problem-solving is not optional - it's foundational. For candidates at the P3 / Senior SRE level, starting monthly compensation begins at 3 800 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Praha, Brno) or from home on a full-time basis, you'll become a core part of the Engineering team. What challenge awaits you? As a P3 (Senior) SRE at Bloomreach, you are an independent professional - expert in reliability engineering, able to decompose objectives into actionable infrastructure improvements, and lead initiatives end-to-end with minimal day-to-day guidance. We need you to build and operate an ecosystem where data engineers can safely and efficiently develop, debug, and operate data-intensive jobs and services - spanning Kafka ingest pipelines, Iceberg data lakes, multi-DWH exports, Databricks deployment and orchestration (Airflow / Cloud Composer), and agentic AI workloads.

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