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IT Support Technician the next step in your IT career

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AIMS Pharmakonsult AB logoAims Pharmakonsult Ab · Stockholm, Sweden
Full-timeUnknownToday
DNSDocumentationTCP/IP
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About the role

As an IT Support Technician, you will provide both first-line and second-line technical assistance. You will support customers through various channels, remote support tools and ticket management systems. In this role, you will be responsible for ensuring that technical issues are resolved efficiently while maintaining a high level of customer satisfaction.

Responsibilities

  • Troubleshoot hardware, software and operating system issues
  • Provide support for business applications and end-user devices
  • Manage user accounts, permissions and access rights
  • Perform password resets and administration within Active Directory
  • Configure and support computers, printers and peripheral devices
  • Handle incoming support requests, incidents and service tickets
  • Document solutions, update case records and follow up with users
  • Contribute to continuous improvements of support processes and documentation
  • Who We Are Looking For
  • To succeed in this position, you should have:
  • Around one year of experience working in IT support, service desk, help desk or a similar role
  • Solid knowledge of Microsoft Windows environments
  • Basic understanding of networking concepts such as TCP/IP, DNS and VPNs
  • Strong communication skills in English, both written and spoken
  • Confidence in supporting customers
  • A proactive and solution-focused mindset
  • A genuine interest in technology and continuous learning
  • It is considered an advantage if you also have:
  • Formal education in IT, computer science or a related field
  • Experience working with ticketing or case management systems
  • Knowledge of Microsoft 365 administration
  • Familiarity with remote support tools and ITIL-based support processes

Benefits

Employment with a stable and well-established organization in the IT sectorExcellent opportunities for professional growth and career developmentOngoing training and mentorship from experienced IT specialistsDiverse and challenging tasks that keep your work engagingA healthy work-life balance and a family-friendly company cultureAdditional InformationEmployment Type: Full-timeStart Date: According to agreementCompensation: Competitive salary based on experience and qualificationsApplications are reviewed on an ongoing basis and the position may be filled before the closing date. We therefore encourage interested candidates to apply as soon as possible.

Additional Information

Are you looking to take the next step in your IT career and join a company where you can expand your technical expertise while making a real impact? Do you enjoy solving technical issues and delivering excellent customer service? If so, we would love to hear from you. We are currently seeking an IT Support Technician to join a growing IT services company. This role offers the opportunity to gain exposure to a wide range of technologies and further develop your skills in a supportive and people-focused workplace.

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