Senior UX Designer, Amazon Delivery Customer Experiences

About the role

Amazon Delivery's Customer Experiences team (ADX CX) is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Requirements

• 7+ years of design experience
• Have an available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience designing customer facing retail products
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
• Experience in life cycle design projects from design strategy through execution
• Knowledge of best practices for information architecture and interaction design, user-centered design process
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Experience designing and managing workflow with AI tools
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting designs and collaborating with all levels of the organization
• Experience presenting to and effectively advising senior leaders outside of design
• Experience providing and effectively communicating strategic and tactical recommendations based on data
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Additional Information

Have you or someone you know needed something delivered today - not tomorrow, not in a few days - and felt the weight of wondering whether it would actually arrive when promised? Amazon Delivery's Customer Experiences team is seeking our next Senior UX Designer to help redefine what same-day delivery means for millions of customers worldwide. In this role, you'll collaborate with senior leaders and diverse teams across multiple partner organizations, turning ambitious ideas into seamless experiences through rapid exploration and creative problem-solving. Your work in uncovering customer needs and translating them into experiments will elevate how people perceive and trust same-day delivery. Central to this role is knowing where to multiply your impact - empowering teams around you to move fast on incremental work while you drive the bigger innovations that reshape the experience. You'll also be connected with amazing designers and researchers across an organization working through different lenses to raise the bar on our customer experience overall. Key job responsibilities As a key driver in designing and up-leveling the quality of our customer experiences, you will: - Bring forward innovative ideas that set a new standard for how customers interact with and trust same-day delivery - Advocate and design for the customer through objective data such as market analysis, user insights, technical constraints/opportunities, and business context - Partner closely with business and development teams to plan and balance immediate changes with long-term, extensible solutions - Leverage AI-assisted tools to accelerate ideation, exploration, and prototyping - while applying strong design judgment to refine and validate concepts through user flows, wireframes, visual designs, and high-fidelity prototypes that support decision-making and development - Create reusable design frameworks and AI-enabled resources - such as templates, systems components, and automated workflows - that empower partner teams to self-serve incremental design needs, while directing your focus toward high-impact strategic initiatives - Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, research studies, and analytic interpretation - Present design work to UX partners, cross-disciplinary teams, and executive leaders

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