General Manager

About the role

We are seeking an experienced General Manager to oversee local Social Housing Repairs & Maintenance contracts, ensuring the business operates on sound operational and commercial principles. This pivotal role will drive a high-performing culture, foster professional client relationships, and embed a customer-focused ethos across the team. You will provide clear leadership, mentoring, and motivation to the branch team, setting strategic targets and objectives and leading by example. Key responsibilities include developing sustainable client and stakeholder relationships, ensuring exceptional customer engagement, and maintaining compliance with health and safety regulations. You will manage performance against P&L targets, monitor KPIs, and uphold governance and risk management processes. Proficiency in business systems such as MCM, MSP, Dashboards, Workday, and compliance plans is essential. You will also embed company values and procedures through monthly Branch/Contract meetings, annual appraisals and annual staff surveys. If you are passionate about delivering efficient, high quality and high performing services, we would love to hear from you. Essential Criteria: Demonstrable strong understanding of the principles of contract/project management. Experience of effectively leading and managing a team of Technical/Trades/Administrative staff Ability to effectively manage, support and resolve personnel issues Ability to work productively in a pressurised environment, acting decisively when faced with urgent issues while consistently maintaining a high level of service at all times Having a genuine understanding of industry and service delivery to a range of clients IT literate utilising Microsoft packages Experience of managing in a Social Housing repairs and maintenance role Experience of financial and commercial forecasting to include budgeting Experience of working towards social value targets Experience of developing sustainable client and stakeholder relationships A proven track record in achieving, monitoring and managing performance targets Excellent communication skills and the ability to influence and challenge internally and externally Strong organisational skills and the ability to prioritise workloads to achieve targets Ability to proactively manage and analyse data Management of complaints which are promptly resolved and dealt with appropriately Detailed and up to date knowledge of health and safety practices UK full current driving licence Preferred Criteria: SMSTS qualification HNC/HND Building Studies qualification or equivalent demonstrated experience A level 4/5 qualification in Leadership & Management or a willingness to work towards this if required

Benefits

Additional Information

Annual salary: up to £70,000.00 General Manager Location: Evesham Contract Type: Full-Time, Permanent Salary: £70,000 plus car allowance Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies + car allowance Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced General Managers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at MEARS GROUP PLC? Share your experience