Growth Product Manager (Brilliant Harvest)

About the role

Most product managers learn about customers secondhand, through tickets, surveys, and sales calls. This role is different. At Brilliant Harvest, our customers are heavy equipment dealerships. Their customers are farmers and construction equipment operators. Growth Product Manager owns the product surface that turns a newly signed dealer into an active, self-sufficient one and then into a reference customer. That means building the features, flows, and feedback loops that drive activation and retention, informed by being in the field with the people actually using the product. This is a growth role, but customer success is in its DNA. You'll work closely with our CS team but your job is to take what that world surfaces and turn it into product decisions that scale.

Requirements

• 3-5 years in product management, with experience owning growth, activation, or retention metrics - ideally in a B2B SaaS environment.
• Background in customer success, account management, or field enablement, you've been in front of customers through the hard parts, not just analyzed them from a distance.
• B2B2C experience: you understand what it means to drive value at two layers of a customer relationship simultaneously.
• Familiarity with how equipment dealerships operate is a strong plus, service departments, parts counters, the way things actually work on the floor.
• Proven ability to influence without authority, cross-functionally, and with customers who didn't ask for change.
• Comfortable with ambiguity. You define the problem, find the signal, and decide what to build - without waiting to be told.
• Strong communicator, written and verbal. You can present to a shop floor crew or a leadership team and adjust accordingly.
• Data-literate. You know how to set up a metric, interpret results, and change course based on what you learn.
• Willing and able to travel up to 10% - dealerships, farm sites, wherever the customers are.

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