Customer Implementation Trainer

About the role

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role We're looking for a Customer Implementation Trainer to join our Customer Implementation team . Reporting to the Team Lead, Implementation Training , you'll be the subject matter expert on MealSuite's software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service. What You'll Do Be the training & configuration expert - create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed. Collaborate cross-functionally - work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete. Communicate with stakeholders - clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships. Assist with troubleshooting - work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices. Champion our product - educate customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process. What You Bring In-depth knowledge of MealSuite products Experience delivering training, ideally with a highly complex product or subject matter 1+ years of hands-on experience in customer implementations and training within a SaaS environment Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication. A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner Ability to thrive in a collaborative, fast-moving environment Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required) Compensation: $64,400-$77,300 CAD per year / $62,800-$75,300 USD per year This role requires working onsite in our Cambridge OR Dallas office two days per week . If you're more than an hour away, apply anyway we're open to discussing options. Why You'll Love Working Here Unlimited paid time off - yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance. Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave. Hybrid flexibility - we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance - this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. Participation in our equity program - we'd love for you to share in MealSuite's success as we continue to grow! Opportunities for career development and advancement - we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact - more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers . We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy, and we are actively hiring for this position.

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