Summer 2026: Central Reservations Agent

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Location: Frisco, Colorado Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility. Job Title: Central Reservations Agent Job Status: Seasonal Compensation and Benefits: Compensation: Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience. Commission will be in addition to hourly wages, details provided during the interview. Commissions are paid out within 30 days following the period in which sales were consumed. Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. Job Summary: Central Reservations is a fun and exciting way to join the ski industry and the Copper family. It is often the starting place for advancement in the resort and sales industry. Opportunities for a year-round position may be available, based on performance. Central Reservations is an upbeat energetic environment that provides opportunities to earn while still getting to play in the mountains. Enjoy a slope-side office environment while enjoying the perks of your complimentary Copper season pass. The Summer Reservations Agent should be eager to learn, experience and sell all that Copper and the surrounding areas have to offer. The Summer Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Agent sells in an inbound call center environment, earning a base wage plus commission. Strategic outbound sales and guest service calls are required. The role of the Summer Reservations Agent is to book resort services & lodging accommodations for our guests. The Summer Reservations Agent will attend comprehensive training to obtain a solid knowledge base of Copper Mountain's resort services products. Lodging accommodations include several unit types on a short term rental program including hotel rooms, condominiums and vacation homes. The responsibility of the Summer Reservations Agent is to match guest needs with the appropriate products, while setting clear and accurate expectations and ensuring reservations are free from error. The Agent is responsible for offering all available products such as ground transportation, pass products, summer activities, and other products as needed. Excellent communication, attention to detail, customer service & sales skills, teamwork, and ability to work in an office environment are a must. This position requires the ability to have a flexible schedule, including weekends & holidays, and requires the ability to use multiple software applications at a time. Intermediate to advanced computer skills are necessary for all qualified candidates. Product, resort, sales, service, and system application training will be provided to all hired employees. Enjoy an incentive-based structure with exciting rewards for top sales and accuracy, as well as the ability to earn sales commissions! Experience friendly competition within the work environment and be enthusiastic about our exciting sales culture. Seasonal employees will begin their employment at Copper Mountain's summer opening date and conclude at the summer closing date. Dependent on the employee's performance and desire to stay longer, the employee may be considered for a year-round position. Essential Duties and Responsibilities: The Summer Reservations Agent responsibilities include, but are not limited to the following: Be responsible for taking inbound calls for all Free Independent Travelers, Group Reservations, and Wholesalers. Expected to maintain an advanced knowledge of Copper Mountain and partnering products. Be on-time for all scheduled shifts and maintain acceptable attendance. Meet productivity and quality standards. Offer package components on every opportunity and maintain an above average conversion percentage Outbound calls to existing client base for incremental sales. Give world-class service to all guests. Deeply understand lodging inventory, sales and service techniques, systems, & procedures. Set yourself up for success! Assist with special projects and/or tasks when needed. Have fun on the phone. Create relationships with our guests. Leave your problems at the office door and be excited about the product you have to offer to our guests and Central Reservations. Other Duties as Assigned: This job description is an overview of th

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