Operational Excellence Analyst

Responsibilities

• Supporting the delivery of operational excellence and continuous improvement initiatives across Institutional Retirement
• Mapping and analysing processes to identify opportunities for improvement
• Working with operational teams, SMEs and Change Champions to embed continuous improvement behaviours
• Supporting the delivery of Op Ex and CI training, coaching and capability-building activity
• Helping to document business requirements, process improvements and recommended changes
• Managing smaller initiatives and improvement events against agreed objectives, risks and dependencies
• Using data to support decision-making, track benefits and improve service quality
• Capturing lessons learned and supporting the closure of completed initiatives
• Who we're looking for:
• Experience applying continuous improvement, operational excellence, Lean, Six Sigma or similar methodologies
• Practical experience of process mapping, value stream mapping or business process improvement
• Experience working with operational teams to deliver measurable improvements
• Strong stakeholder management skills, with the ability to build trust and influence others
• Comfortable supporting training, coaching or capability-building activity
• Good analytical skills, with the ability to use data to understand problems and evidence improvements
• Experience supporting projects, change activity or structured improvement initiatives
• Knowledge of pensions, financial services, Product, Agile or project management would be a huge plus!
• Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer - both for our own products and at a range of high street stores and online
• We're creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
• At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
• We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
• It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Benefits

Additional Information

We're looking for an Operational Excellence Analyst to join L&G Institutional Retirement and support the growth of a newly created Operational Excellence function. This is a great opportunity for someone who enjoys making work better, simpler and more effective. You'll help teams understand how their processes work today, identify where improvements can be made, and support the delivery of initiatives that improve service, strengthen controls and create lasting change. You'll bring a continuous improvement mindset, practical delivery experience and the ability to work well with different teams across the business.

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