Customer Representative Associate II - Human Services

Requirements

• To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates:
• competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and
• the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.
• Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice.
• Outlook or comparable email applications.
• Excel or comparable spreadsheet applications.
• MS Word or comparable word processing applications.
• Receptionist or customer assistance by phone. Data entry (entering data and narratives)
• Thinking about applying?
• Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
• Agency information:
• The Office for Family Independence (OFI) is responsible for administration of eligibility determination for a number of programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement, Fraud and Recovery, and Child Support.
• Application Information:
• For questions about this position, please contact Marcus Hatch at Marcus.Hatch@Maine.gov or (207) 890-6810.
• Please submit all documents or files in PDF or Word format.
• To request a paper application, please contact Mandy.Hernandez@Maine.gov
• Benefits of working for the State of Maine:
• No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 day

Benefits

Additional Information

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Department of Health and Human Services (DHHS) Opening Date: June 17, 2026 Closing Date: July 1, 2026 Job Class Code: 6594 Grade: 13 (Admin Svcs) Salary: $17.30 - $24.91 per hour Position Number: 02022-7743 Location: Ellsworth This position allows for partial telework with management approval. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. Core Responsibilities: As a Customer Representative Associate II-HS you will serve in a supportive capacity to the Eligibility Specialists and provide quality customer service to Maine's citizens regarding the eligibility application process. The purpose of these positions is to answer calls from clients and provide basic information about their cases as well as information about services available to the client. The duties of these positions include: - Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes. - Working with clients over the phone to assist with eligibility questions. - Assisting clients with reporting, eligibility, and compliance requirements. - Coordinating approved client services. - Coding, computing, verifying, posting, reconciling, and/or updating standard documents. - Updating case records and completing documentation requirements. - Informing supervisor of emergency trends in service needs. - Providing clients with information about how to apply for benefits. - Confirming receipt of documents from clients. - Replacing various cards clients use to access benefits. - Providing information about resources to clients. - Other duties as assigned

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at maine? Share your experience