Senior Manager, Revenue Enablement Programs

About the role

Hi, my name is Peter Zink, Director of Revenue Enablement here at Customer.io ., and I am looking for a Sr Manager, Revenue Enablement Programs. This is a high-impact role focused on designing and delivering onboarding and training programs across Sales, Customer Success, Account Management, and Technical Support. You'll play a key role in shaping how our GTM teams ramp, perform, and grow here at Customer.io ! What we value A builder mindset-you're excited to create highly scalable programs from the ground up A focus on impact-driving real behavior change and performance improvement Data-driven - you're able to tell a story from enablement to business outcomes using data Clear, structured communication and the ability to simplify complex ideas A player/coach - comfortable working beside your team while developing their careers Collaboration across teams and the ability to influence without authority

Responsibilities

• Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process
• Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support
• Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger
• Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities
• Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable
• Develop and grow a team of GTM enablement roles over time
• Track program effectiveness and continuously improve based on feedback and performance data

Requirements

• 8+ years of experience in revenue enablement, sales training, or a related field
• 1+ years experience in managing or mentoring others
• Previous experience in a Sales role
• Experience implementing sales methodologies like Sandler, Challenger, Corporate Visions, Command of the Message / Command of the Sale, MEDDPICC
• Proven ability to design, build, execute, and scale enablement programs
• Comfortable operating in ambiguity and creating structure where it doesn't exist
• Compensation & Benefits
• We believe in transparency. Starting salary for this role is $160,000 - $175,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• See full benefits here →
• Our Process
• No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
• 30-minute video Interview with Recruiter
• 45-minute video interview with Hiring Manager
• Two 30-minute 1:1 Interviews
• Take-Home Test & Presentation
• All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
• Join us!
• Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read -

Benefits

Additional Information

About Customer.io Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

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