Service Consultant

Responsibilities

• Collaborate with internal teams and external vendors to resolve issues, implement solutions, and drive improvements
• Design environment sizing, application deployment, disaster recovery, and architecture direction for application portfolios and environment support teams.
• Develop and maintain application infrastructure roadmaps, bringing together business priorities, infrastructure direction, and risk reduction. Participate in reviews with technology leadership.
• Produce and present appropriate documentation as needed, acting as the bridge between the application and infrastructure support teams.
• Monitor the current environment/tool status, performance, and capacity using dashboards and reporting.
• Provide technical and professional leadership for supported applications and coach junior level Engineers.
• Collaborate with architecture and engineering teams to gather requirements and provide infrastructure solutions that meet performance, availability, capacity and resiliency targets for future needs.
• Participate in the on-call rotation to provide support for the scheduling package.
• Required Qualifications
• Hands-on experience in enterprise infrastructure or platform engineering.
• Proven experience supporting Linux and Windows environments in an enterprise setting.
• Strong hands-on expertise in:
• PowerShell scripting
• UNIX/Linux shell scripting
• Experience working with datacenter technologies (networking, firewall, database, virtualization, access management).
• Demonstrated knowledge of security protocols, particularly SSL certificate management.
• Experience with Datadog or similar monitoring/observability tools.
• Working knowledge of:
• Apache Tomcat administration
• Java-based systems
• Single Sign-On (SSO) technologies
• Familiarity with:
• Enterprise software engineering practices
• Enterprise hardware platforms
• Cloud or hybrid infrastructure environments
• Experience supporting batch processing environments and scheduling systems software.
• Understanding of change management, project delivery, and operational processes.
• Experience engaging with vendors and third-party providers.
• Key Competencies
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration skills.
• Continuous improvement mindset with focus on stability and efficiency.

Requirements

• 5 or more years of experience (Preferred).
• Supervisory Responsibilities
• This job does not have supervisory duties.
• Application Deployment, Application Infrastructure, IT Infrastrcuture Project Management, Linux, Linux Shell Scripting, Production Processes, Shell Scripting, Solution Engineering, Strategic Collaborations, Technical Knowledge, Unix Operating Systems

Benefits

Additional Information

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Infrastructure Solutions Engineer Lead Consultant undertakes medium complexity projects requiring additional specialized technical knowledge. The Infrastructure Solutions Engineer Lead Consultant coordinates with architecture, engineering and application teams on complex projects to determine requirements and ensure system enhancements are successfully implemented and monitored. The Infrastructure Solutions Engineer Lead Consultant has broad infrastructure knowledge and deep application knowledge. We are seeking a highly skilled and experienced Infrastructure / Service Consultant to support enterprise systems across distributed environments. This role will be responsible for managing and optimizing platform stability, integrations, security, and operational efficiency for critical vended software across Windows and Linux systems. The ideal candidate will bring strong technical expertise, hands-on experience in enterprise environments, and the ability to collaborate across teams and vendors to ensure reliable and secure platform operations.

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