Account Director

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Our Opportunity GPJ is hiring an Account Director to join our growing team. This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Boston, New York City or Austin, TX. Your Role You are responsible for ensuring the overall success of our clients and the profitability of their accounts, particularly on larger projects. You oversee the margin levels within your assigned portfolio, which includes adapting to any service changes that may arise. Your role also involves making sure that we meet all timelines and budget requirements for every aspect of the account. Maintaining a strategic responsibility for nurturing the relationships between our clients and our agency is a key part of your job. You actively work to build trust and engagement with senior-level clients and vendors. Additionally, you are accountable for creating and developing the direction and objectives for the accounts you oversee, and you have become a subject matter expert on our client's brand, business, and industry. In addition, you support program direction, objectives, and plans. You possess proficiency in our tools (CRM, Deltek, etc) as well as thorough understanding of our processes. You provide a high level of client service and satisfaction, all while ensuring that you consistently and efficiently deploy GPJ methodologies. Another significant aspect of your role is driving account growth. You are continuously pursuing and generating new revenue opportunities as a regular part of your activities. You have a deep understanding of our full range of services at GPJ, and you can effectively communicate this both internally and to clients as part of our sales process. Balancing a high level of client service and satisfaction with the consistent and efficient deployment of GPJ methodologies is crucial to your role. You have a strong scope of work development skills and are focused on account health which includes HR%, temp spend, forecasting with levels of confidence, and staffing properly. You take accountability for ensuring that large and complex budgets are effectively built, managed, and reconciled, and you may delegate work to key team members as needed. In terms of team management, you are actively involved in mentoring and leading your team. You take responsibility for the quality of your team's work and may have multiple direct reports. You are also capable of defining a vision for the team and aligning our resources with this vision in collaboration with functional leaders. In addition to direct reports, you lead the cross-disciplinary team on your accounts. You possess the ability to motivate and manage a team when there is dotted line reporting. Your Skills Fully capable of building decks and presentations which tell a story in the language that the client will understand Possess executive presence - be able to read and 'command' a room Understands how to effectively oversee overall, increasingly complex project timelines in line with strategic objectives Understand effective budget oversight and troubleshooting for larger, more complex budgets, leveraging SMEs as needed Ensures team proactively addresses key project financial metrics, including profitability and margin Ensures team accurately interprets and proactively addresses impact of changes on project financial metrics Able to drive accountability with team and assist with troubleshooting / continuous improvement around financial metrics Able to have strategic, more complex financial conversations with clients Has a clear understanding of PO and reconciliation process; ensures execution of accurate, timely client invoicing Strong proficiency in Microsoft Office software including PPT, Word, Excel, Outlook. Previous experience with ERP, Project Management software, or similar tool is preferred Your Competencies Account Development & Growth -Through in-depth business, industry and client knowledge, drive forward thinking approaches and concepts aligned to and anticipating client's needs and objectives enabling agency differentiation, identification of new areas for growth and client satisfaction. Client Orientation -You demonstrate concern for satisfying external and/or internal clients aka client obsession. You focus always on the end clients, ensuring that response times and service are at the forefront of customer interactions, via technology or human touch points. You provide superior client service by prioritizing personal interactions (verbal or face-to-face) with our clients on a regular cadence. You listen as well as advise our clients on given situations to ensure engagement success. Relationship Builder - Develop, maintain and strengthen partnerships with others inside and outside the client organization. Identify new stakeholders, manage client expectations, define new business opportunities and deliver against clients' needs while skillfully balancing the needs of the client and

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