Help Desk Specialist

Requirements

• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
• Supports LCBC's mission, priorities, philosophy of ministry, and doctrinal statement.
• Supports LCBC's core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
• Shows a desire to grow, develop, and mature, both spiritually and professionally.
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
• Be an LCBC Partner or willing to become a Partner within 60 days of employment.

Additional Information

Reports to: Director of IT Hours Commitment: Full-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed Overview: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently. This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production. Evaluation: The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

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