Executive Operational Planning Director

About the role

As a pivotal Executive Operational Planning Director, you will be a strategic force within the Property & Casualty President's Office, reporting to the Chief of Staff Director. This high-impact role is designed for an extraordinary performer with exceptional financial acumen and a proven ability to analyze, understand, and influence critical business decisions. You will spearhead core business routines, manage complex executive deliverables, and curate essential Board materials, all while ensuring meticulous data validation and narrative alignment. You will drive critical business decisions through sophisticated executive-level reporting and financial insights, translating complex data into actionable insights for senior leadership and boards. Furthermore, you will masterfully orchestrate complex programs and portfolios from conception to completion, leveraging industry-recognized methodologies to deliver strategic objectives. As a dynamic, forward-thinking individual, you will proactively solve problems, anticipate challenges, and develop robust mitigation strategies, navigating ambiguity and pivoting rapidly to meet evolving priorities. Your deep P&C insurance domain expertise, honed through 3+ years of direct experience, will enable informed strategic recommendations and operational improvements. You will command attention and drive consensus through compelling, concise communication tailored for executive audiences, expertly influencing stakeholders to secure buy-in and advance key initiatives. Lastly, you will inspire and motivate high-performing teams within a matrixed environment, fostering a collaborative culture, and driving impactful outcomes through collective effort and shared ownership. If you thrive in a dynamic environment, possess a strategic mindset, and are adept at driving clarity and execution for senior leadership and external stakeholders, we encourage you to explore this unique opportunity. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

Responsibilities

• Facilitate strategic and operational planning and implementation processes to ensure that management is knowledgeable of process, goals, objectives and strategies.
• Lead the coordination and documentation of progress toward achievement of business goals, objectives, strategies and action plan results.
• Evaluate and influence relevance of messages for intended audience and ensure consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.
• Provide advice and guidance and negotiate approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Support and advise management through research and analysis of internal/external business data including industry best practices and competitive information.
• Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.
• Provide oversight and support to project teams in development and implementation of employee CoSA events and business conferences.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• What you have:
• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum 8 years' project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
• Ability to build strong relationships and to work at all levels within the organization.
• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.
• Experience in Committee / Executive meeting preparation and facilitation.
• Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with competing

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

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