Customer Success Manager, Associate

Responsibilities

• Build and sustain trusted, strategic relationships with key customer stakeholders - from business users to C-suite executives - across global enterprise accounts
• Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes
• Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) with customers across multiple time zones
• Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
• Act as the voice of the customer - channeling feedback to Product and Partnership teams to influence the Informatica roadmap
• Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
• Flexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed
• Collaborate with global CSM teams and contribute to the worldwide CSM community of practice

Requirements

• 5-7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space
• Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
• Solid understanding of data integration, data governance, and enterprise data architecture concepts
• Proven ability to manage executive-level relationships with global enterprise accounts across diverse cultures and geographies
• Excellent communication skills in English - clear, confident, and effective across written and verbal formats with international stakeholders
• Strong EBR facilitation, success planning, and stakeholder management skills
• Comfortable working in a fast-paced, global environment with rotational shift requirements to accommodate customers in different time zones (Americas, EMEA, APAC)
• Familiarity with Salesforce CRM or Salesforce platform certifications is a plus
• Experience working with global enterprise customers across sectors like BFSI, manufacturing, retail, or IT/ITeS is highly valued
• Working Hours:
• This role is based out of our Bangalore, India office
• Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones
• Shift schedules will be communicated in advance and may include early morning or late evening hours
• Unleash Your Potential
• Accommodations
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting proces

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description Customer Success Manager, Associate - Bangalore, India (Informatica Products) As a Customer Success Manager (CSM) Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Bangalore, you will manage a global book of business, partnering with enterprise customers across multiple geographies and time zones to drive adoption, maximize value, and ensure long-term success on the Salesforce platform. You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), Salesforce platform expertise, and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer's unique goals.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Salesforce? Share your experience