Client Relationships Intern

About the role

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments. As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: By supporting the Client team with both internal and external partnerships, this role will help develop an understanding of the payments industry and Interac's product offerings that are utilized across the country supporting all Canadians with their transactions in a digital economy. The candidate will be working with a diverse team which has a variety of industry experiences. Accountabilities will include research and reporting on specific client issues, client data, and trends. This research and analysis will support the client team with their Quarterly Business Reviews, driving incremental volume and top line revenue. Additionally, the role will be to support the client team by leveraging our Customer Relationship Management Tools and resolving ad hoc research requests from both internal and external partners. Finally, attending meetings with the ability to take notes, capture ideas to share with the team and provide additional insight into Client or Product strategies. The goal of this individual will be to assist in the day-to-day activities of the team as well as learn skills such as negotiation, critical thinking, presentation building, and turning data into actionable strategies. This role is to help and support the team, but also to learn and gain transferable knowledge which the candidate will be able to apply to future roles in their career.

Responsibilities

• Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization - you'll have an opportunity to create custom solutions to their unique needs
• Researching and reporting of specific issues, technologies, regulations, trends, and the competitive landscape in the payments industry to help identify threats and opportunities - this research will assist the client team with compiling client QBRs and other key client deliverables
• Identifying industry trends by researching and analyzing applicable client and market data.
• What You Bring:
• Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization.
• Identifying industry trends by researching and analyzing applicable client and market data.
• Providing continuous support and coordination of key activities and initiatives through consultation with cross-functional internal stakeholders.
• Conducting special projects and performing additional duties, as assigned to help achieve departmental objectives .
• Initiative and ownership to drive conversations, meetings and follow-ups are critical
• Microsoft Office suite of products such as PowerPoint, Word, Excel, Outlook, Teams
• Have previous experience coordinating internal and/or external stakeholder groups
• Previous experience working with a CRM platform (Salesforce), Tableau, Medallia and/or similar data management tool is an asset.
• Previous customer experience, account management, or sales experience an asset
• Detail-oriented and organized
• Flexible, adaptable
• Presentation skills - ability to put together PowerPoint slide decks that present concepts and data in a clear, concise and informational way
• Ability to think outside the box and propose creative ideas
• What We're Offering:
• The hourly pay range for this position is $2 3 to $2 5 , and the internship term runs from September to December 2026 . The exact amount will depend on factors such as skills, experience, and job-related knowledge. An internship opportunity at Interac also features:
• Flexible hybrid work model with monthly intern socials for better work-life balance
• Convenient downtown Toronto office located minutes away from Union Station
• Interac learning bootcamp designed to help you hit the ground running
• Why Join Us?
• At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that's shaping the future of digital finance in Canada. Here's what you can expect:
• Investing in the Future - Help us unlock digital prosperity for all Canadians.
• Innovative

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