Call Centre Officer #TNJHJ

Responsibilities

• Provide quality support for customer enquiries via phone, email, live chat, and occasional walk-in interactions
• Handle inbound customer calls and assist with enquiries promptly and professionally
• Support customer queries across multiple service channels, including in-person, email, and live chat
• Manage customer escalations, complaints, and feedback to ensure timely resolution
• Take ownership of client issues and follow through to resolution
• Participate in process improvement initiatives and support customer experience enhancement projects
• Recommend improvements to processes that enhance customer experience, team productivity, or operational efficiency
• Support ad hoc assignments, projects, and general administrative duties as required
• Consistently achieve defined service and performance KPIs
• Maintain professional standards when interacting with customers and colleagues
• Having prior customer service experience is an added advantage
• Others :
• Location: Clarke Quay/Fort Canning MRT
• Working Hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break
• Salary: up to $3800
• F2F interview is required for this role
• Interested applicants, pls email updated resume to north3@recruitexpress.com.sg
• Joanna Chua
• The Outsourcing Team
• Recruit Express Pte Ltd
• EA Lic: 99C4599

Additional Information

We are hiring call centre officers to be outsourced to our clients

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