Soho Store Manager

Responsibilities

• People + Culture
• Responsible for supporting a store culture in alignment with Parachute Core Values. Keeps a pulse on engagement using one on ones and regular check-ins. Deliver feedback and coaching as needed.
• Ability to problem solve and resolve employee related concerns at the store level, using peers, District Manager and available resources.
• Share observations with District Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
• Ability to influence and work through the leadership team by holding self and team members accountable to AOR's, sales floor leadership expectations and responsibilities as based on the role's job description.
• Ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
• Manage payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.
• Leads a team of 5-10 retail store team members.
• Sales + Service
• Accountable for daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies strategies to ensure performance standards are met. Sets and manages measurable goals for store team by Quarter.
• Responsible for becoming an expert in Parachute products, able to develop a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of expert product knowledge. Stays updated on new arrivals, features, benefits and pricing.
• Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology: coaches, teaches and trains store team using available resources and leadership knowledge to bring the brand experience to life.
• Responsible for ongoing community outreach and connections by planning, coordinating, and executing monthly and quarterly events and activations in local markets and to drive and increase traffic, business metrics and brand awareness.
• Leads, models, teaches and coaches for a consistent focus on customer engagement and sales floor leadership.
• Understanding of reporting and ability to translate results into workable strategy to drive positive outcomes and revenue.
• Actively monitors Net Promoter Scores (NPS) to recognize and celebrate our teams. Ensure action plans are set in place for any passive or detractor scores, hold team accountable and coach, teach and re-train when necessary.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with the District Manager when needed.
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes trade and design service tools as an extension of our customer experience; communicat

Benefits

Additional Information

Store Manager Soho Parachute's mission is to help you feel at home. It's what inspires our retail store teams to come together every day to enhance the quality of our customers' lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you'll play an integral role in building a Parachute community within your local area. You'll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute! What this role entails: The Store Manager is responsible for leading all daily operations of the store to ensure achievement of business objectives, ensuring that all team members are engaged and successful in their roles and continuously motivating and supporting the team to drive store sales. Store Managers recruit and lead a diverse team, all while coaching in the moment and being an inspirational leader. They cultivate expert knowledge of Parachute products, branding and design. Store Managers are action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute's ethos, bringing the Parachute brand experience to customers at the highest standard.

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