Site Reliability Analyst

About the role

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. . Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout th

Responsibilities

• This is a Site Reliability Analyst individual contributor role reporting to the Manager, SRE - Engineering Excellence. The role supports the reliability, availability, and operational stability of production systems by assisting with incident response, automation, monitoring, and CI/CD support.
• Automation & Operational Support
• Implement small‑to‑medium automation improvements to reduce manual operational tasks
• Maintain and enhance existing scripts and workflows used by the SRE team
• Use scripting (Python or Shell) to support operational processes and tooling
• CI/CD & Platform Support
• Assist with the support and maintenance of CI/CD pipelines in Azure DevOps
• Help manage and validate infrastructure changes using Infrastructure‑as‑Code under supervision
• Support containerized workloads and deployments in Kubernetes‑based environments
• Observability & Monitoring
• Help maintain monitoring, alerting, and dashboards to improve operational visibility
• Assist in reducing alert noise and improving the quality of operational signals
• Use observability data to support troubleshooting and incident resolution
• AI‑Assisted Tooling (Exposure & Growth)
• Use AI‑assisted tools (e.g., Microsoft 365 Copilot) to support documentation, investigation, and workflow efficiency
• Assist with automation workflows using tools like Power Automate under guidance
• Use applied AI tooling as part of ongoing development, not as a core ownership area
• What You Bring:
• College diploma or bachelor's degree in a technical field
• 3-5 years of experience in SRE, DevOps, cloud operations, or infrastructure support
• Good scripting skills (Python, Bash, or Shell)
• Hands‑on experience supporting CI/CD pipelines or deployment workflows
• Practical exposure to cloud environments (Azure preferred)
• Understanding of monitoring, alerts, and incident response
• Exposure to observability platforms such as New Relic
• Interest in AI‑assisted productivity tools (e.g., Copilot)
• Exposure to Terraform, Bicep, or other IaC tools is a nice to have
• Familiarity with Kubernetes or containerized applications is a nice to have
• Strong problem‑solving and troubleshooting mindset
• Willingness to learn from feedback and documentation
• Clear written and verbal communication
• Attention to operational detail and follow‑through
• Location : Oakville, Ontario (Hybrid: In-office 4 days a week)
• We're always looking for great talent! In addition to competitive pay, we offer:
• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts
• Broadband Salary Range: $53,000 - $88,000 CAD.
• #LI-AK1
• This posting represents an existing vacancy within our organization.
• We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

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