Fiber Optical Repair Technician

Responsibilities

• Role Overview:
• The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure.
• Fiber Repair & Restoration
• Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration.
• Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs.
• Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs).
• Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection.
• Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout.
• Adhere to live traffic handling procedures and ensure minimal service disruption during repairs.
• Testing & Troubleshooting
• Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes).
• Conduct post-repair verification, including loss testing, reflectance analysis, and trace review.
• Accurately interpret OTDR traces and locate break points, microbands, or connector faults.
• Perform in-depth root cause analysis on recurring or systemic network issues.
• Implement corrective and preventive measures to improve reliability and reduce fault recurrence.
• Documentation & Compliance
• Maintain accurate records of repair activities, test results, and maintenance logs.
• Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations.
• Support audits and quality assurance processes as required.
• Collaboration & Leadership
• Work closely with field operations, network engineers, and project managers to coordinate repair activities.
• Provide guidance, mentorship, and on-the-job training to junior team members.
• Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies).
• Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports.
• Continuous Improvement
• Stay current with the latest fiber optic technologies, repair techniques, and industry best practices.
• Participate in technical training, cross-functional workshops, and skill enhancement initiatives.
• Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows.
• Required Skills & Experience
• Technical Expertise
• 5+ years' experience in fiber optic repair, splicing, testing, and restoration - including live-network work.
• Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes.
• Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization.
• Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods.
• Experience with both single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers.
• Familiarity with high-count and ribbon fiber systems (864+, 1728+, etc.) and mass fusion techniques.
• Skilled at working in both OSP (outside plant) and ISP (inside plant) conditions.
• Network & Infrastructure Understanding
• Awareness of data center physical infrastructure, structured cabling systems, and routing standards.
• Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.
• Experience restoring and maintaining backbone, metro, or enterprise optical networks.
• Diagnostic & Analytical Skills
• Ability to perform detailed fault isolation under time pressure.
• Experience conducting root cause analysis and contributing to failure analysis reports.
• Capable of identifying environmental and mechanical stress factors affecting fiber reliability.
• Safety, Quality & Compliance
• Comprehensive understanding of laser safety, confined space

Additional Information

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

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