Sales Operations Supervisor

Responsibilities

• Sales Operations & Process Support
• Monitor service quality, timeliness, and adherence to defined processes and controls
• Act as the first point of contact to resolve routine operational issues impacting the sales teams
• Reporting, Data Analysis & Compliance Monitoring
• Analyze operational and process data and generate regular reports and dashboards for sales leadership
• Monitor process performance, SLA adherence, and key control points; flag risks and deviations proactively
• Ensure all sales operations activities comply with company policies, internal controls, and compliance standards
• Support audits and internal reviews related to sales operations processes
• Training & Capability Enablement
• Deliver policy, process, and system training for sales teams
• Support new joiner onboarding and orientation related to sales operations processes
• Reinforce standard operating procedures to improve consistency and execution quality across regions and teams
• Cross‑Functional Coordination & Process Improvement
• Work independently with cross‑functional partners (Sales, Finance, Supply Chain, Quality, Compliance, Admin) to resolve complex operational issues
• Identify process gaps and improvement opportunities; support implementation of process optimization initiatives
• Contribute to simplification, standardization, and efficiency improvements in DPS sales operations
• Administrative & Ad‑Hoc Support
• Provide operational and administrative support as required, including:
• Company chop management
• Inventory verification support
• Logistical support for internal meetings and conferences
• Support ad‑hoc projects and assignments assigned by the line manager

Requirements

• Education
• Bachelor's degree or above
• Minimum 3-5 years of work experience in a multinational company
• Prior experience in sales operations, business support, or commercial administration preferred
• Skills & Competencies
• Proficient in oral and written English
• Strong PC skills, especially Excel and PowerPoint
• Solid data analysis and problem‑solving abilities
• Strong communication, coordination, and teamwork capabilities
• High sense of responsibility, adaptability, and operational ownership
• Jo

Benefits

Additional Information

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Business Intelligence Job Category: Professional All Job Posting Locations: Shanghai, China Job Description: DePuy Synthes is recruiting for a Sales Operations Supervisor, located in Shanghai. The Sales Operations Supervisor supports DPS China sales performance by ensuring stable, compliant, and efficient operational execution across sales support processes, reporting, and cross‑functional coordination. The role acts as a key operational interface between sales teams, outsourced service providers, and internal functions, enabling sales leadership to focus on growth and customer engagement. This role is execution‑focused with increasing emphasis on process discipline, data‑based insight, and continuous improvement.

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