Community Manager

Responsibilities

• Lead, train, and delegate responsibilities to our talented community associates, ensuring high productivity and performance.
• Drive financial success by maintaining budgeted occupancy, collections, and expenses.
• Provide exceptional customer service by promptly addressing resident service requests and conducting thorough community inspections.
• Embrace our cutting-edge iPad leasing and marketing standards to connect with prospective residents, showcase available apartments, and secure leases.
• Oversee leasing office associates, fostering their continuous growth in leasing and customer service standards.
• Create a positive work environment through coaching, cross-training opportunities, and promoting career advancement.
• Stay updated on market conditions and competition, providing strategic recommendations for enhancing community operations.
• Collaborate with vendors, contractors, and service providers to ensure seamless community operations within budgetary guidelines.
• Manage capital improvement projects, overseeing progress, reviewing scope of work, and approving payments for outstanding results.

Requirements

• High school diploma or equivalent (Bachelor's degree or CAM/ARM certification preferred).
• Minimum of three years of experience in multi-family or hospitality management, with a strong understanding of community operations.
• Excellent communication, organization, and problem-solving skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Exceptional customer service skills and ability to work collaboratively with stakeholders.
• Detail-oriented with a passion for delivering on our "It's About You" customer service standards.
• Adaptability to a fast-paced and ever-changing environment, handling unexpected challenges with ease.
• Strong comprehension of legal documents related to lease management and rent collections.
• Demonstrated commitment to fostering diversity and contributing to an inclusive work environment.
• Perks/Benefits:
• Griffis Residential offers the following benefits to full time Associates:
• Rental Discount of 50%
• Onsite Associate Bonus Program. Including a quarterly bonus of up to 25% per annual salary earnings, retention bonus program and occupancy bonus program starting at $175 per lease.
• 11 paid holidays per year including floating holidays
• Up to 16 hours of volunteer time off
• Minimum of 120 hours (3 weeks) of paid time off (PTO) accrual starting immediately for new hires
• Griffis Residential 401K Retirement Savings Plan with company match up to 4%
• Medical insurance program options
• Dental insurance
• Vision insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company paid Basic Life/AD&D insurance for Associate (1x your annual base earnings up to a maximum of $350,000)
• Voluntary Life/AD&D insurance for Associate, spouse, and children
• Company paid short and long term disability program
• Group accident insurance, critical illness insurance, hospital care plan
• Employee Assistance Program (EAP)
• Paid New Parent Leave (up to 6 weeks of 100% wage replacement for primary caregivers and 2 weeks 100% wage replacement for secondary caregiver)
• Generous tuition reimbursement up to $5,250 per year
• Associate Referral Award Program of $1,000
• PTO Donation Program
• PTO Exchange for Student Loan Repayment Program
• Wellness Program including reimbursement for fitness and mindfulness memberships/subscriptions
• Associate discount program for travel, hotels, cell phones, pet insurance, and everyday items
• Associate Recognition Programs
• Join us in creating exceptional living experiences for our residents today!
• Salary Range
• $86,000 - $95,000 USD
• This position will remain open for a minimum of 3 days and may close at any time thereafter without notice.
• Applicants please click here to see our Job Applicant Privacy Notice.

Benefits

Additional Information

About Us: At Griffis Residential, we believe in creating exceptional living experiences for our residents. With a portfolio of luxury apartment homes across the country, we take pride in our commitment to providing unmatched comfort and convenience. Our team thrives on fostering a sense of community and delivering exceptional customer service. Join Griffis Residential as a dynamic and passionate Community Manager, where you'll be the driving force behind creating exceptional living experiences for our residents. This is an incredible opportunity to lead a team, make a positive impact, and have a blast while doing it!

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