Customer Service Representative - Dispatch

Responsibilities

• Generate sales leads that develop into new customers
• Develop understanding of all our products to provide the best solution for our customer needs
• Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day
• Work collaboratively with other departments to assist in the resolution of issues or requests
• Taking ownership for the consumer experience while maintaining professionalism at all times
• Perform other duties as required to maintain and enhance consumer relations and departmental productivity
• Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day
• Your Skills:
• Strong communication skills with an ability to quickly build rapport and maintain relationships
• Problem solving/decision making skills as well as an ability to multi-task
• Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
• Ability to work well with others is required
• Excellent customer service skills
• Your Experience:
• High School Diploma or Post-secondary education preferred
• 1-3 years contact center experience
• Job Requirements - Work Experience
• Customer Service
• Job Requirements - Education
• Diploma/High School Equivalent

Benefits

Additional Information

As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice. If you are interested in this exciting opportunity with Irving Oil, please apply by June 15 , 2026.

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