Office Manager - North America

Responsibilities

• Oversee and manage all day-to-day office operations, ensuring a smooth, organized, and professional environment at all times with a proactive, forward-looking approach
• Monitor office needs, including supplies, maintenance, and overall readiness, ensuring no disruption to business operations
• Serve as the primary point of contact for visitors, ensuring a professional and welcoming experience reflective of the brand
• Manage incoming and outgoing mail, deliveries, and office logistics with accuracy and efficiency
• Develop, implement, and ensure consistent adherence to office policies and procedures
• Identify opportunities for process improvements and implement systems to enhance efficiency and scalability
• Support office planning, including layout changes and office moves, ensuring minimal disruption and full operational readiness
• Partner with IT to resolve in-office technical issues and ensure employees have access to all required tools
• Manage US team travel end-to-end, ensuring seamless coordination, adherence to company policy, and a high-quality employee experience
• Own vendor relationships and contracts (e.g., cleaning, storage, facilities), holding vendors accountable to service standards, timelines, and cost efficiency
• Act as the primary liaison with building management to resolve office-related issues with urgency and ownership
• Lead planning and execution of office events and activations, ensuring all details are proactively managed and delivered to a high standard
• Support onboarding logistics, ensuring all new hires are fully set up and operational on day one
• Manage internal communications, including intranet updates and promotion of US team initiatives and events
• Provide dedicated executive support to the President of North America, including complex calendar management, travel coordination, and expense management, with a proactive and strategic approach to prioritization
• Ownership & Execution Expectations
• Take full ownership of responsibilities and drive tasks through to completion without follow-up
• Anticipate needs and resolve issues proactively before escalation
• Maintain a high level of attention to detail across all deliverables
• Effectively prioritize competing demands in a fast-paced environment
• Confidentiality & Discretion
• The Office Manager will regularly handle sensitive information related to leadership, employees, and business operations. This role requires a high level of discretion and sound judgment, ensuring all information is managed confidentially and shared only on a need-to-know basis.
• Required Skills & Qualifications
• Excellent verbal and written communication skills with a high level of professionalism
• Bachelor's degree
• Strong organizational skills with exceptional attention to detail and ability to manage multiple priorities
• Proactive mindset with strong problem-solving skills and ownership mentality
• Ability to prioritize competing demands in a fast-paced, high-pressure environment
• Strong interpersonal skills with a collaborative and service-oriented approach
• Tech savvy, comfortable using tools such as Microsoft Office, Slack, Zoom, and basic IT systems
• Ability to handle sensitive information with discretion and professionalism
• Preferred Experience
• 5+ years of experience in Office Management, Executive Support, or similar role
• Experience supporting senior leadership or executives
• Experience managing vendors, office operations, and events

Benefits

Additional Information

Job Title : Office Manager - North America Schedule: Monday - Thursday: 9:00 AM - 5:00 PM and Friday remote

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