Senior Claims Specialist

About the role

Working within Howden Ireland, the Senior Claims Specialist will operate as a technical expert and trusted advisor, acting as a key intermediary between clients and insurers across all classes of commercial claims. This role combines strong technical claims knowledge with a client-facing consultative approach, supporting clients throughout the claims lifecycle while influencing outcomes through expert guidance, negotiation support, and proactive engagement with insurers and service providers. The role does not carry delegated authority for claims decisions but plays a critical role in shaping outcomes, managing expectations, and ensuring best-in-class service delivery.

Responsibilities

• Act as a trusted claims advisor to a portfolio of clients, providing guidance and support across all stages of the claims process.
• Serve as the primary liaison between clients and insurers, ensuring clear communication, alignment, and effective progression of claims.
• Provide expert interpretation of policy coverage, terms, and conditions to support client understanding and expectations.
• Support clients in developing claims strategies, particularly for complex or high-value claims.
• Attend client meetings, presentations, and claims reviews, offering insight on claims trends and risk implications.
• Oversee day-to-day claims activity for Howden clients, ensuring claims are progressed efficiently and in line with best practice.
• Work closely with insurers and claims handlers, challenging and influencing where appropriate to achieve fair and timely outcomes.
• Provide technical input into coverage discussions, claims validation, and dispute resolution scenarios.
• Assist with queries from team members and internal teams where required
• Training team members (new and current) on all aspects of Claims when required
• Advise on claims documentation, quantum discussions, and recovery strategies where applicable.
• Maintain strong working relationships with insurers, Loss Adjusters, Loss Assessors, and other claims service providers.
• Stay up to date with market developments, insurer approaches, and claims trends across all commercial lines.
• Analyse claims data to identify trends, patterns, and emerging risks.
• Produce high-quality, client-facing claims reports and insights, supporting risk management and renewal discussions.
• Support clients with risk improvement recommendations based on claims experience and industry best practice.
• Contribute to the development of automated and data-led reporting tools within the Claims function.
• Act as a central coordination point between internal teams (broking, operations, compliance) and external stakeholders.
• Identify service gaps or inefficiencies and work collaboratively to drive improvements.
• Support insurer engagement and negotiation discussions, advocating for client interests at all times.
• Assist with all aspects of claims, as per business needs and requirements
• Ensure all activities are fully compliant with regulatory requirements, including the Consumer Protection Code.
• Contribute to continuous improvement initiatives, including process optimisation and digital transformation within claims.
• About You:
• Minimum of 5 years' experience in a claims-focused role within insurance broking or underwriting.
• CIP qualified or Grandfathered in Claims (with CPD compliance).
• Broad knowledge across multiple lines of commercial insurance (Property, Liability, Motor, etc.).
• Strong understanding of the Irish insurance market and claims environment.
• Experience engaging directly with both clients and insurers in an advisory capacity.
• Ability to operate as both a technical specialist and client-facing consultant.
• Strong negotiation awareness and confidence in dealing with insurers and third parties.
• Highly organised, with the ability to manage multiple complex claims concurrently.
• Comfortable working in a non-delegated authority environment, influencing rather than deciding outcomes.
• Proactive, solu

Additional Information

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Howden Ireland are delighted to have a vacancy as a Senior Claims Specialist who will be an integral part of our wider Claims team. As a Senior Claims Specialist, you will be responsible for reporting, managing and processing insurance claims efficiently while delivering excellent customer service.

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