Health Client Manager - Mid Market - Virtual

About the role

The Health Client Manager (HCM) serves as the primary point of contact for clients regarding Health Benefits delivery, including reporting, requirements definition, and service inquiries. As the service lead, the HCM is accountable for client satisfaction and managing ongoing requirements. This role may also support change requests but is not a sales position. While the HCM does not manage a team, they are expected to act as a Subject Matter Expert (SME) and provide coaching and mentorship, particularly to Health Client Specialists. Some travel may be required. This role is an ideal transition for individuals with Health Client Management experience.

Responsibilities

• Ongoing relationship with clients and maintain regular communication with key client stakeholders.
• Evaluating manage, and resolve complex operational and technical challenges.
• Understanding our technology solutions to better serve client needs.
• Organizing, plan, and lead both internal and external meetings effectively.
• Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout.
• Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor. Assist with escalations and provide client consultation.
• Serving as a Subject Matter Expert for service-specific and common client requirements.
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. Executing the solution roadmap for the client.
• Developing domain and operational expertise within the client team.
• Managing and deliver client reporting, including addressing non-standard reporting needs.

Requirements

• Possess Bachelor's or equivalent work experience.
• Able to translate concepts to client requirements that drive technological and process solutions to meet client needs.
• Possess project and client management experience
• Possess analytical, problem-solving, and organizational skills
• Possess Leadership and coaching skills
• Possess Excellent verbal, written, and interpersonal communication skills. Able to facilitate effective conversations with internal and external clients
• Possess Health Welfare/Annual enrollment experience.
• Guide, and support the team in adopting best practices.
• Alight requires all virtual interviews to be conducted on video.
• Flexible Working
• So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

Additional Information

Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity with a goal-oriented team? Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com .

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