OneSource Laboratory Services Site Director

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When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title OneSource Laboratory Services Site Director Location(s) GSK Stevenage (UK) - Customer Site Job Description We are looking for experienced Leader to join our OneSource team in Stevenage. The OneSource Services Site Leader ensures delivery of best-in-class service delivery and customer support by overseeing service resources, including managers, teams and individual contributors, within the assigned site to achieve established revenue and profitability goals as well as contractual service requirements. In this role you will work in close collaboration with the customer stakeholders, and internal service leadership to ensure all laboratory support services are executed in compliance with regulatory, safety, and contractual requirements. The role is accountable for tracking, analyzing, and reporting critical KPIs while driving continuous improvement, operational efficiency, and customer satisfaction. This is an onsite position for the designated client locations. More information about our OneSource services: OneSource Laboratory Solutions | PerkinElmer Job Responsibilities: End‑to‑End Accountability & Decision Ownership Lead site operations and teams to deliver uninterrupted, contractual service obligations while meeting company annual financial targets Own end-to-end service performance outcomes for all OneSource delivered services at the site (LIS, GLS, LMS, TLS, Asset Management, etc.), regardless of internal suborganization Act as the final decision authority on site level tradeoffs (e.g., prioritization, resourcing shifts, escalation paths) within contracted scope Be accountable for closing gaps across service boundaries, ensuring no "white space" between internal teams or between internal and client functions Single Interface to Site Leadership & Customer Stakeholders; Escalation Ownership & Crisis Leadership Develop and maintain relationships on an individual basis with key customer contacts. Serve as the sole senior OneSource interface to key customer stakeholder groups Translate site strategy and priorities into clear, executable direction for all internal teams Act as the single point of escalation for all OneSource related site issues Lead coordinated OneSource response during Critical incidents, major service disruptions, and regulatory or safety events Own ‑site level communications related to OneSource services, changes, risks, and performance narratives, and ensure clear, timely communication to site leadership during issues and recovery Integrated Performance Management & Insights Meet or exceed defined site-wide KPIs and SLAs Own a single, integrated site performance view across all OneSource services, including: Service levels, responsiveness, backlog, and risk Quality, safety, and compliance indicators Scientist experience and recurring pain points Lead root cause analysis for cross service issues and ensure corrective actions are implemented and sustained Proactively identify leading indicators of service failure and escalate before impact to science Change Management & Scope Governance Own site level change management for: Scope changes, pilots, and new service introductions Organizational or operating model changes within OneSource Act as the gatekeeper for scope clarity, ensuring all work aligns to contract, SoW, and agreed change control processes Ensure changes are socialized, risk assessed, and operationally ready before go live Quality, Safety, and Compliance Stewardship Be the site level accountable owner for: Quality and compliance posture of all OneSource services Audit readiness and inspection support related to OneSource activities Ensure OneSource staff are trained, qualified, and operating in alignment with site-specific requirements as well as global standards Lead response and remediation for quality events, safety incidents, or compliance deviations involving PE services Cross Functional Integration within OneSource and Beyond with the Client Partner with client to understand service needs and goals, supporting the delivery of service both current and new. Integrate product and service initiatives with resource deployment Proactively integrate PE services with: Customer lab operations and scientific teams Customer Facilities, and Engineering Services Procurement, IT, Quality, and EHS departments Resolve ownership ambiguity at boundaries of customer-to-OneSource activity Ensure OneSource services enable, not cons

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