Guest Services Shift Manager
External
Center Parcs · County Longford£39K/yrFull-timeOn-site4d ago
ComplianceNegotiation
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Responsibilities
- Oversee Guest Services operations and arrivals to ensure smooth daily processes
- Resolve guest issues promptly while leading, coaching and supporting the team
- Maintain compliance with company policies and deliver consistent high-quality service
Benefits
Free day passes and access to leisure facilities (including the spa)Discounts on breaks and in our shops and restaurantsBonus scheme and recognition rewardsA supportive, friendly teamCareer development and in-role trainingYour working hoursFull-time contract, with shifts falling between 8am and 10pmYou will be contracted to work a guaranteed minimum of 150 hours over a 4-week period. You may be asked to work additional hours in line with operational requirementsThis role includes early mornings, evenings, weekends and bank holidaysPremium rate of pay for hours worked on a SundayAbout youSkilled in resolving escalated guest complaints with professionalismExceptional customer service, communication and negotiation abilitiesProficient in computer literacy and highly organisedApproachable and effective at building relationships across all levelsOur valuesEach colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values : We care, we're brave, we're determined and we're naturally us.Sound like your kind of job?Apply online today - interviews are ongoingWorking hereCheck your route before applying - Longford Forest, isn't easily reached by public transport: Plan Your JourneyClosing date: 29th June 2026Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.Follow us - Facebook | LinkedInAt Center Parcs, everyone's welcome.
Additional Information
Guest Services Shift Manager Longford Forest | Circa €38,900 per annum Be the difference between a good break and a great break As Guest Services Shift Manager, you'll lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You'll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.
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