Customer Service Associate - Wellness Center - Rotating

Responsibilities

• Welcomes and greets members in a courteous and friendly manner; verifies their identification and necessary information by using computer hardware and software.
• Promotes services and programs within the facility by keeping a thorough knowledge of each department. Supports Membership Sales as needed.
• Answers incoming telephone calls in a professional, courteous and customer service related manner; takes messages or directs calls as appropriate.
• Assists members and guests with Pro-shop inquires and purchases. Maintains merchandise in neat and orderly fashion. Accepts payment by cash, check, credit card or house charges following established procedures. Reconciles receipts and transactions at the end of each day.
• Secondary, duties include taking appointment requests and cancellations for the Personal Trainers, Pilates Reformer instructors and swim lessons. Verifying their identification and necessary membership information by using computer hardware and software.
• Monitors visitors and spectators to ensure an orderly entrance area; courteously answers or directs their inquiries, concerns or attention to appropriate personnel. Straightens entrance, lobby, and desk areas as necessary to maintain a neat, attractive appearance.
• Represents the Wellness Center Services in a professional, courteous and enthusiastic manner.
• Adheres to all NCH standards, policies and procedures.

Requirements

• Education: Completion of high school diploma or equivalent.
• Certification: CPR/AED Certification within 3 months of hire required.
• Experience: The level of knowledge normally acquired through three years of experience in customer service or related position. Relevant knowledge of the fitness industry.
• Unique or Preferred Skills: The communication and language skills necessary to convey information clearly and concisely, both in person and on the telephone. The written skills necessary to take and relay accurate messages.
• Benefits (For full time or part time positions):
• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities
• When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
• Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
• Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
• EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Benefits

Additional Information

Hourly Pay Range: $17.00 - $25.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Customer Service Associate, Fitness Center Location: Arlington Heights, IL Part Time, 12 weekly hours Hours: Friday 4pm-8pm Every other Saturday and Sunday 12pm-6pm Every other Monday 4pm-9pm Required Travel: no

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