Account Coordinator

About the role

The Client Services Team at Roku plays a critical role in delivering top-tier service to our advertisers. Our collaborative group partners closely with Client Services, Sales, and other cross-functional teams, including Ad Operations, Sales Planning, Rev Ops, Inventory, and more to ensure campaigns are executed flawlessly. Our goal is to provide unmatched support to our clients while leveraging Roku's unique platform and ad products to drive meaningful results. As an Account Coordinator for the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for our clients. You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly. This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and adapt in a dynamic, fast-paced environment. You will have the opportunity to become an expert in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising. You will be grouped into a pod servicing one of our major lines of business (Enterprise, Indy, Political, Media & Entertainment, or Brand Activation). For New York Only - The estimated annual salary for this position is between $65,000-$72,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

Responsibilities

• Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support.
• Manage and master tools like SFDC/Tarmac, Roku DMP, Tableau, Prisma, and other systems critical to campaign execution.
• Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, and measurement setup.
• Analyze campaign performance metrics to identify trends, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals.
• Develop a deep understanding of the Roku platform, ad products, and the evolving media landscape to effectively support client goals.
• Monitor campaign performance and pacing, providing insights for upselling and renewals.
• Troubleshoot campaign issues collaboratively with teams like Ad Operations, Billing, and Measurement.
• Create post-campaign wrap reports tailored to client needs and account tiers.
• Ensure accurate pipeline management and timely IO processing for seamless campaign launches.
• Build and maintain strong relationships with internal teams and clients to ensure satisfaction and trust.
• We're Excited If You Have
• Strong written and verbal communication skills.
• Experience presenting to external clients (e.g., wrap reports, pacing updates, or billing deliverables).
• Comfort managing tier 3 accounts end-to-end with minimal support.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software and project management tools (a plus).
• Ability to work collaboratively in a team environment.
• Detail-oriented with a proactive approach to problem-solving.
• Eagerness to learn and adapt in a fast-paced environment.
• Strong interpersonal skills to build and maintain client relationships.
• #LI-LS1
• Our Hybrid Work Approach
• Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Additional Information

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

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