Client Services Division Director

About the role

This position is part of the Department of Energy's Office of the Chief Human Capital Office, Office of HR Operations and Client Services (OHROCS). As a Client Services Division Director, you will provide leadership for a variety of HR programs, deliver high quality products, develop customer-centered solutions and promote efficient human capital management practices. SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-14 in the Federal service. Specialized experience for this position is defined as meeting ALL of the following: (1.) Leading HR Operations or Projects: Experience leading, directing, or coordinating HR staff, project teams, or operational functions in the delivery of HR services in 1 of the following 5 areas: Benefits (e.g., federal benefits administration and processing); Suitability (e.g., personnel security and suitability vetting); HR Hotline (e.g., front-line HR customer service call center or helpdesk operations); Accountability (e.g., internal controls and quality assurance processes); or HR Information Systems (HRIS) (e.g., technical support and system-wide administration of personnel systems); 2.) Applying HR Regulations: Experience applying federal HR regulations, internal controls, and systems to resolve complex issues and provide technical guidance to managers and employees; AND 3) Evaluating Service Delivery: Experience analyzing program metrics, quality control reviews, or workflows to identify operational gaps, mitigate risks, and implement process improvements.

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Company Intel

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